TAPO C425 DOES NOT ALARM OR ALERT UNLESS THE APP IS OPEN ON MY PHONE
I have installed my TAPO C425 and it works perfectly as long as the app is open on my phone , but if I close the app to use my phone it does not alert or sound the alarm
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
VesNL wrote
@Wayne-TP nothing has changed since the last time it worked.
Ern, what you're saying isn't correct. The light and alarm are meant for the camera to alert outdoor (or where the camera is located).
This is about the app not giving a notification. It doesn't matter if you select light or alarm, it should always alert you with a notification because detection is enabled.
Did you read my previous message were I listed the app version?
I got a new firmware update to 1.3.7 and will test again.
Uhhh i see. So you're saying the app detection notification, instead of the camera (light/sound) alarm.
Take a look at the suggestions provided here! What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
- Copy Link
- Report Inappropriate Content
I noticed the same today when a storm occured. It alerted my Google Home but nothing happend on my phone. Before the last app update I received a notification as expected
Android 14 AP1A.240505.005
Tapo 3.3.605
- Copy Link
- Report Inappropriate Content
Double-check camera Alarm settings. Especially the Alarm Event Type, have you enabled the corresponding detection type?
How to configure the Alarm feature for the Tapo Cameras on the Tapo app
Please share pictures of your alarm and detection settings here.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Have you selected any Alarm Event Type?
If your camera's Alarm type is set to "Light", it will trigger a light alarm and will not produce a sound alarm. Please confirm whether you can see the light alarm when you pass in front of the camera?
What's the hardware and firmware version of the camera? Which version of the Tapo App are you using?
- Copy Link
- Report Inappropriate Content
@Wayne-TP nothing has changed since the last time it worked.
Ern, what you're saying isn't correct. The light and alarm are meant for the camera to alert outdoor (or where the camera is located).
This is about the app not giving a notification. It doesn't matter if you select light or alarm, it should always alert you with a notification because detection is enabled.
Did you read my previous message were I listed the app version?
I got a new firmware update to 1.3.7 and will test again.
- Copy Link
- Report Inappropriate Content
VesNL wrote
@Wayne-TP nothing has changed since the last time it worked.
Ern, what you're saying isn't correct. The light and alarm are meant for the camera to alert outdoor (or where the camera is located).
This is about the app not giving a notification. It doesn't matter if you select light or alarm, it should always alert you with a notification because detection is enabled.
Did you read my previous message were I listed the app version?
I got a new firmware update to 1.3.7 and will test again.
Uhhh i see. So you're saying the app detection notification, instead of the camera (light/sound) alarm.
Take a look at the suggestions provided here! What to do if I can't receive notifications with the Tapo Cam or have a delayed notification
- Copy Link
- Report Inappropriate Content
Do you mean your Google Home speaker can notify you if the C425 detects motion?
- Copy Link
- Report Inappropriate Content
@SebbyMax yes. That went off but the app didn't show anything.
The issues seems to have resolved itself now. But I'm montering it
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 1120
Replies: 8
Voters 0
No one has voted for it yet.