Camera detects dogs as Persons

Camera detects dogs as Persons

Camera detects dogs as Persons
Camera detects dogs as Persons
2024-05-16 07:31:01 - last edited 2024-05-17 07:08:36
Model: TC70  
Hardware Version: V3
Firmware Version: 1.3.11 Build 231121

Camera detects dog as Person 

 

Motion tracking: Off

Motion detection: Off

Person detection : On

Baby crying detection: Off

 

37 detections and recordings today, so far 

occurs day and night. Environmental conditions are stable. 

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#1
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4 Reply
Re:Camera detects dogs as Persons
2024-05-17 07:11:32

  @23B-Q 

Hi,
In this situation, please help confirm the following information for further analysis.
1. How about the person detection sensitivity you have configured? 
2. Please send me a picture of the activity zone page, and can you share a video showing the reported problem?
3. Send me a picture where you install the camera.

Best Regards

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#2
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Re:Camera detects dogs as Persons
2024-05-19 02:03:18

  @Solla-topee 

1. Minimum movement sensitivity 

 

2. 

 

 

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#3
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Re:Camera detects dogs as Persons
2024-05-19 02:05:04
https://share.icloud.com/photos/01b2KtdaJZsNMeQBWuMBgsFAg
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#4
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Re:Camera detects dogs as Persons
2024-05-20 08:32:54

  @23B-Q 

Hi,

I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#6
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