Privacy mode will not turn off
Privacy mode will not turn off
Privacy mode turns on by itself, when I press to turn off it clicks back over to privacy. I have the TC60 model. I need camera to record 24-7. Does anyone else have this problem?
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Hi All,
1. The following settings on the Tapo app may cause the camera's privacy mode to be automatically turned on. You can try to remove them if they are configured on your Tapo app.
1) Go to the Tapo app > Cameras tab > Home Mode or Away Mode page to check if your camera is included. If so, tap your camera and check if the Privacy Mode is enabled. If your camera is included in the Home/Away Mode and the privacy mode is enabled, when tapping the Home/Away mode, the preset configurations will apply to your camera and the Privacy mode will turn on. You can delete your camera from the Home/Away mode for a try.
How to edit Home and Away Mode for Tapo&Kasa Cameras on the Tapo app?
2) Go to the Tapo app > Smart tab > Automation page to check if there are entries to turn on the Privacy Mode on your camera. If so, you can disable or remove these automation entries.
2. If your Tapo app does not have the above settings, but the camera's privacy mode will automatically turn on after you turn it off, please confirm the following information:
1) How often does the problem occur? Does the camera's privacy mode automatically turn on every time after you turn off it, or does it only happen occasionally?
2) Please confirm your Tapo app's version info.
3) Check the camera's model and MAC address and send them to me(@Solla-topee) via a private message.
4) It would be appreciated if you could send us a video showing the reported issue. You can upload the video to your cloud server(such as Google Drive), generate a link to download it, and send me the link via a private message.
5) Please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
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Hi,
If the Privacy Mode turns on automatically:
1. Go to the Tapo app>Cameras tab>Home Mode or Away Mode page to check if your camera is included. If so, tap your camera and check if the Privacy Mode is enabled.
If your camera is included in the Home/Away Mode and the privacy mode is enabled, when tapping the Home/Away mode, the preset configurations will apply to your camera and the Privacy mode will turn on.
2. Go to the Tapo app>Smart tab>Automation page to check if there are entries to turn on the Privacy Mode on your camera.
Best Regards
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privacy mode turn on automatically after 2 second when press exit button .... privacy mode off in setting and camera in away mode and i restart camera , remove it from app and download again but problem on going
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Hi,
1. Please go to the Tapo app>Smart tab>Automation page to check if there are entries to turn on the Privacy Mode on your camera.
2. If not, try to factory reset the camera, reconfigure it, and do not add it to home/away mode and smart action entries, then check if the privacy mode on the camera will turn on automatically.
Best Regards
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I'm having the same problem - the cameras I bought are the Tapo C200 model, they were working fine earlier when I was inside my dad's flat but now that I'm in my own home, I can't view the livestream at all, even though the cameras are connected because they keep sending me motion detection notifications. When I go into the camera live view, I can see the privacy mode automatically toggled on, but it won't let me turn it off. This is strange, because when I go into the same camera's settings, the privacy mode is toggled off for both of them. I've checked and there's no automation set up to turn privacy mode on, and I've rebooted both of them twice to no avail. At the moment I can't see anything happening in my dad's flat, rendering these cameras completely useless. I think they must have a glitch or something, there's no other explanation I can find for why they won't work.
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Hi,
The problem may be related to the network connection, please connect your phone to other Wi-Fi networks or use mobile data and check if you can turn off the privacy mode. If the problem remains, please confirm:
1. Send me(@Solla-topee) the MAC address of your camera.
2. Can you share a video showing the reported issue?
3. What's the model number and OS version of your phone? What's the Tapo app version?
Best Regards
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I have the same. It worked fine for a few days, now it puts itself into privacy mode all the time. I have tried everything mentioned in the thread without success.
Any other ideas? I'm just about to return the camera.
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@01Gina Thank you for sharing your experience~
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@Solla-topee I am having same problem with Tapo D230S1 door bell. It worked for 4 days, before getting stuck in the privacy mode. I have done resetting etc with issue persisting. i will be returning doorbell and 3 cameras. So disappointed. I really need a reliable system and this is not doing the job
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