Tapo C520WS ONVIF motion detection not working

Tapo C520WS ONVIF motion detection not working

46 Reply
Re:Tapo C520WS ONVIF motion detection not working
2024-08-22 12:50:16
Thanks for the support!
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#22
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Re:Tapo C520WS ONVIF motion detection not working
2024-08-26 09:33:00

  @CallMeKelv Hi, would like to ask has the issue been solved for you? I do seem to get motion in Scrypted but not in QVR Pro

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#23
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Re:Tapo C520WS ONVIF motion detection not working
2024-08-26 09:35:38

  @Solla-topee 

Hi I have the same problem with my C320WS I have a couple of them but no motion in QVR Pro. Do you plan to fix the issue with C320WS as well? Thank you

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#24
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Re:Tapo C520WS ONVIF motion detection not working
2024-08-27 15:32:12

Hi @Solla-topee Sorry to chase but can you help to confirm whether there will be a new firmware for 320WS as well since I have exactly the same problem as reported by others, and Qnap said there is some problem with Tapo cameras above C210. Many thanks!

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#25
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Re:Tapo C520WS ONVIF motion detection not working-Solution
2024-08-28 03:35:07 - last edited 2 weeks ago

Hi All,
According to our testing, we found that the problem occurred because some settings on the QNAP did not meet the standard ONVIF protocol, so there is no motion in QNAP when working with the Tapo camera. In order to ensure our customer's user experience, we provide beta firmware to try to be compatible with QNAP.

 

If you want to try the beta firmware, please send me(@Solla-topee) the "Forum ID 666806 + your nickname + camera's MAC address" via a private message, and I will push the firmware to the camera.

 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App

 

Best Regards

Recommended Solution
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#26
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Re:Tapo C520WS ONVIF motion detection not working
2024-08-28 08:03:19

  @Solla-topee Thank you, PM sent.

 

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#27
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Re:Tapo C520WS ONVIF motion detection not working
2024-09-12 21:30:46

  @Solla-topee 

Hi! I am having exactly the same issue with a C225 in my qnap T253a, could I try with the new firmware for resolving this issue?

thanks!

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#28
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Re:Tapo C520WS ONVIF motion detection not working
2024-09-13 07:10:58

  @Natmat 

Hi,
We do not have a firmware for the Tapo C225 now, in your case, please confirm:
1) Is the motion detection feature working when using the Tapo app?


2) Can you watch the camera's live feed on the third-party program QNAP T253a via an ONVIF connection?


3) Please send me(@Solla-topee) the MAC address of your Tapo C225 via a private message.

Best Regards

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#29
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Re:Tapo C520WS ONVIF motion detection not working
2024-09-15 08:08:54 - last edited 2024-09-15 08:11:44

Hi all!

 

I just bougth a Tapo C520WS want to use with my asustor nas (AS5202T) SC V2.8.

I add the camera according to this: asustor description.

After that nothing happen. Cannot set anything in the settings, no live view.

If I use SC V3, I can move tha camera via SC, able to record to the nas, but motion detection not working and I dont' have live view.

Using LMDE6, and in Smplayer I can reach my cam, its live view works fine: : ffmpeg://rtsp://loginname:password@cam_ip_address:554/stream1

Anything to do? Thank you for your answear!

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#30
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Re:Tapo C520WS ONVIF motion detection not working
2024-09-19 00:51:20

  @Solla-topee 

Hi,

Is the ONVIF motion detection fix officially released yet? If not, could you please provide beta firmware?
By the way, ONVIF motion detection function did not work on C120 and C325WB as well.
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#31
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