Tapo C520WS ONVIF motion detection not working
Hello.
I am using Tapo C520WS connected to QVR Pro 2.5 of QNAP TS-264.
I've tried various things and ONVIF motion detection doesn't seem to work.
Of course, motion detection is turned on in the Tapo app, and I have confirmed with QNAP support that the settings on QNAP QVR Pro are correct.
According to QNAP support, it is a problem on the TP-LINK side.
Is it possible to fix the ONVIF motion detection problem with a firmware update?
Below is the email I received from QNAP Support.
"After checking with the internal camera integration department, it was found that some TP-Link cameras have compatibility issues with the ONVIF standard, leading to motion detection not working on third-party NAS systems via ONVIF. This is why these camera models are not listed in the QNAP camera compatibility list, as camera integration for those TP-Link cameras was halted due to these compatibility issues with motion detection via ONVIF.
Therefore, our engineer recommends that you report this issue to the TP-Link camera manufacturer and inquire if any new firmware is available to resolve the problem. "
thank you.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@CallMeKelv Hi, would like to ask has the issue been solved for you? I do seem to get motion in Scrypted but not in QVR Pro
- Copy Link
- Report Inappropriate Content
Hi I have the same problem with my C320WS I have a couple of them but no motion in QVR Pro. Do you plan to fix the issue with C320WS as well? Thank you
- Copy Link
- Report Inappropriate Content
Hi @Solla-topee Sorry to chase but can you help to confirm whether there will be a new firmware for 320WS as well since I have exactly the same problem as reported by others, and Qnap said there is some problem with Tapo cameras above C210. Many thanks!
- Copy Link
- Report Inappropriate Content
Hi All,
According to our testing, we found that the problem occurred because some settings on the QNAP did not meet the standard ONVIF protocol, so there is no motion in QNAP when working with the Tapo camera. In order to ensure our customer's user experience, we provide beta firmware to try to be compatible with QNAP.
If you want to try the beta firmware, please send me(@Solla-topee) the "Forum ID 666806 + your nickname + camera's MAC address" via a private message, and I will push the firmware to the camera.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee Thank you, PM sent.
- Copy Link
- Report Inappropriate Content
Hi! I am having exactly the same issue with a C225 in my qnap T253a, could I try with the new firmware for resolving this issue?
thanks!
- Copy Link
- Report Inappropriate Content
Hi,
We do not have a firmware for the Tapo C225 now, in your case, please confirm:
1) Is the motion detection feature working when using the Tapo app?
2) Can you watch the camera's live feed on the third-party program QNAP T253a via an ONVIF connection?
3) Please send me(@Solla-topee) the MAC address of your Tapo C225 via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi all!
I just bougth a Tapo C520WS want to use with my asustor nas (AS5202T) SC V2.8.
I add the camera according to this: asustor description.
After that nothing happen. Cannot set anything in the settings, no live view.
If I use SC V3, I can move tha camera via SC, able to record to the nas, but motion detection not working and I dont' have live view.
Using LMDE6, and in Smplayer I can reach my cam, its live view works fine: : ffmpeg://rtsp://loginname:password@cam_ip_address:554/stream1
Anything to do? Thank you for your answear!
- Copy Link
- Report Inappropriate Content
Hi,
Is the ONVIF motion detection fix officially released yet? If not, could you please provide beta firmware? By the way, ONVIF motion detection function did not work on C120 and C325WB as well.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 9
Views: 5160
Replies: 47
Voters 2
