Tapo C520WS ONVIF motion detection not working
Hello.
I am using Tapo C520WS connected to QVR Pro 2.5 of QNAP TS-264.
I've tried various things and ONVIF motion detection doesn't seem to work.
Of course, motion detection is turned on in the Tapo app, and I have confirmed with QNAP support that the settings on QNAP QVR Pro are correct.
According to QNAP support, it is a problem on the TP-LINK side.
Is it possible to fix the ONVIF motion detection problem with a firmware update?
Below is the email I received from QNAP Support.
"After checking with the internal camera integration department, it was found that some TP-Link cameras have compatibility issues with the ONVIF standard, leading to motion detection not working on third-party NAS systems via ONVIF. This is why these camera models are not listed in the QNAP camera compatibility list, as camera integration for those TP-Link cameras was halted due to these compatibility issues with motion detection via ONVIF.
Therefore, our engineer recommends that you report this issue to the TP-Link camera manufacturer and inquire if any new firmware is available to resolve the problem. "
thank you.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
You can send me(@Solla-topee) the MAC address of the Tapo C520WS via a private message, and we can push a new firmware to your camera to have a try.
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi
The update has not been officially released yet.
Supported in 1.2.7 beta.
I am also having trouble because ONVIF motion detection stops working after updating to 1.2.8.
Regards
- Copy Link
- Report Inappropriate Content
Hi,
The new firmware(1.2.8 Build 240722) is sent to your camera, you can update the firmware via the Tapo app and check if it helps.
How to update the firmware of the Tapo devices on the Tapo App?
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Ravin1990 Hi, glad to hear the case is solved. 
- Copy Link
- Report Inappropriate Content
@Solla-topee
Hi, Today i bought a Tado c520 ws. I updated to the latest firmware.
I use this camera with a qnap nas together with qvr elite and qvr pro app.
I have the same isseu as discribed in this topic. I dont recieve motion detections.
Is it possible you send me this latest firmware with the solution to my device?
The current firmware version is 1.2.8 build 240606 rel.39146n
I would be very thankfull.
Regards Tjerk Visser
Solla-topee wrote
Hi,
The new firmware(1.2.8 Build 240722) is sent to your camera, you can update the firmware via the Tapo app and check if it helps.
How to update the firmware of the Tapo devices on the Tapo App?
Best Regards
I
- Copy Link
- Report Inappropriate Content
@TjerkVisser Please send me(@Solla-topee) the camera's MAC address via a private message.
- Copy Link
- Report Inappropriate Content
@Solla-topee Sended the mac adres in Private message.
I am thanking you for the support
Regards Tjerk Visser
- Copy Link
- Report Inappropriate Content
@TjerkVisser Hi, the new firmware is sent to your camera, you can update the firmware via the Tapo app and check if it helps.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 9
Views: 5625
Replies: 48
Voters 2
