KL125(US) goes unresponsive periodically (local only)

KL125(US) goes unresponsive periodically (local only)

14 Reply
Re:KL125(US) goes unresponsive periodically (local only)
Sunday

Multiple TP-Link support reps say that firmware 1.0.6 does not exist.

 

I chatted with one rep today who ignored the detailed info in this thread and insisted that the problem was resolved two years ago in firmware release 1.0.5. I was told I needed to go through hours of troubleshooting the router and resetting and reprogramming all the bulbs. When I have multiple bulbs that have the exact same problem with 2 different routers I'm not going to waste my time.

 

It's too bad, when these bulbs aren't resetting themselves they work pretty well.

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#12
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Re:KL125(US) goes unresponsive periodically (local only)
Monday

  @dexsst5 are you able to give us an update on this?

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#13
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Re:KL125(US) goes unresponsive periodically (local only)
Monday

  @themoz 

Version 1.0.6 definitely exists.  However, it may not be generally available to the public and specific to my support case. 

I took a screenshot of one of my bulbs to show it is running 1.0.6.

You could ask support to reference my support case, which is TKID241124637.  Hopefully that will give them the evidence they need to provide that firmware to others.

I hope this helps.

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#14
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Re:KL125(US) goes unresponsive periodically (local only)
Monday

  @dexsst5 Thanks. Totally missed me that you weren't TP-Link tech the first time around, so my apologies for asking for how to get a hold of them. Thanks for your graciousness!

 

I'm emailing them again, they did say they'd push the firmware back in the day, but so far to no avail.

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#15
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