Riproduzione dei filmati a scatti
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Per i vari modelli mi sono accorto che la riproduzione dei filmati registrati procede a scatti, non è fluida. Le micro SD sono tutte in classe 10. Come posso risolvere?
Ho impostato la risoluzione a 720 ma non è cambiato nulla.
Grazie
For the various models I realized that the reproduction of the recorded movies proceeds in shots, it is not fluid. The micro sd are all in class 10. How can I solve?
I set the resolution to 720 but nothing has changed.
Thank you
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Hi,
Thank you for sharing the video. The provided video is smooth when watching. Can you share another video that shows the reported problem?
If you watch the video stored on the SD card on the Tapo app and it's not smooth, you can refer to the instructions below to download it first and then check if you can watch it smoothly.
Seamless Video Control: Download and Clip Camera SD Card Videos in Tapo App!
Best Regards
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Hi,
Please help confirm the following information for the reported case.
1. Do you have a problem when watching the video recordings stored on the microSD card?
2. What's the model number, capacity, and format of the microSD card?
3. Please help check the model number and OS version of your phone and the version of your Tapo app.
Please ensure the firmware of the camera and the Tapo app are up to date.
4. Do you have an issue when watching the video recordings on the local network or remote network? Can you stream the camera's live feed smoothly?
5. Can you share a video showing the reported case?
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1. Do you have a problem when watching the video recordings stored on the microSD card? On the microSD
2. What's the model number, capacity, and format of the microSD card? Kingstone 128 GB Classe 10, Netac 64GB A1, On both there is the problem
3. Please help check the model number and OS version of your phone and the version of your Tapo app. Please ensure the firmware of the camera and the Tapo app are up to date. XIAOMI Note 9 Pro, SO Android 12, Firmware 1.1.3, Tapo App ver. 3.3.513
4. Do you have an issue when watching the video recordings on the local network or remote network? Can you stream the camera's live feed smoothly? Local network, Idon't know
5. Can you share a video showing the reported case? It is a problem for privacy
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Hi,
You can go to the Tapo app>tap your camera to enter its Live View page and check if you can stream the live feed smoothly.
If so, go to the camera's Playback & Download>Playback>SD card page, when you watch the video recording, can you describe the problem phenomenon you encounter?
If you download the video recordings on your Tapo app, can you watch them smoothly?
Best Regards
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Solla-topee wrote
Hi,
You can go to the Tapo app>tap your camera to enter its Live View page and check if you can stream the live feed smoothly.
If so, go to the camera's Playback & Download>Playback>SD card page, when you watch the video recording, can you describe the problem phenomenon you encounter?
If you download the video recordings on your Tapo app, can you watch them smoothly?
Best Regards
How to attach the video?
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Hi,
You can upload the video to your cloud server, such as Google Drive, generate a link to download the video, and send the link to me.
Or I'll forward your case to the tech team so they can contact you via email to send us the video.
Best Regards
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Hi,
Thank you for sharing the video. The provided video is smooth when watching. Can you share another video that shows the reported problem?
If you watch the video stored on the SD card on the Tapo app and it's not smooth, you can refer to the instructions below to download it first and then check if you can watch it smoothly.
Seamless Video Control: Download and Clip Camera SD Card Videos in Tapo App!
Best Regards
- Copy Link
- Report Inappropriate Content
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