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Camera is detecting events outside of the detection zone

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Camera is detecting events outside of the detection zone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera is detecting events outside of the detection zone
Camera is detecting events outside of the detection zone
2024-04-23 15:14:58
Model: Tapo C420S1  
Hardware Version: V1
Firmware Version: 1.12.17 rel 75572

Hi,

 

Everything is in the title. The camera is detecting events (cars etc) ouside of the detection zone.

Even with a sensibility of 6/10 for cars, it's detecting cars that are outside of the detection zone (set for all).

 

Is the detection zone not working at all for you as well on the C420?

 

Thanks

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4 Reply
Re:Camera is detecting events outside of the detection zone
2024-04-24 08:44:58

  @mikael95 

Hi, 
Please help confirm the following information for the reported case.

1. Ensure the camera's firmware, hub's firmware, and the Tapo app are up to date.

2. On the camera's Device Settings>Detection page, please send me a picture of this page and a picture of the Wake-up Sensitivity page.

3. Share a video showing the reported case.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Camera is detecting events outside of the detection zone
2024-04-24 09:33:23
Hi, how can I send you the pictures and video?
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#3
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Re:Camera is detecting events outside of the detection zone
2024-04-25 10:00:48

  @mikael95 

Hi,
If you have a cloud service such as Google Drive, you can upload the video and picture to the cloud server and generate a link, then send me the link to download them.
Or I'll escalate your case to our tech team so that they can contact you via email, and you can send us the video and picture via email.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:Camera is detecting events outside of the detection zone
2024-04-25 10:07:35

  @mikael95 Hi, Here's a recent thread of mine for similar issues.
https://community.tp-link.com/en/smart-home/forum/topic/660164

 

It seems a bit strange, but I think this is the reason: "Activity Zones or Privacy Zones won’t affect the PIR sensor" ?
 

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#5
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