@hanabi 

Hi,

You can refer to the link below to configure the Tapo camera.

How to set up the Tapo camera?

The default SSID of the camera can't provide an internet connection, as you can see in the above instructions, you need to connect to the default SSID of the camera, then return to the Tapo app to search for the camera, and then go next step to continue configuring the camera.

(Step 3. Set up the camera >>For iOS >>3. Go to your phone's or tablet’s Wi-Fi settings and join your camera’s network: Tapo_Cam_XXXX. Then return to this APP. >>4. It will start searching for your camera. This may take a minute or two.)

It's recommended to refer to the above instructions in detail to set up your camera and feel free to contact us if you need further assistance.

Best Regards

  @hanabi 

Hi,

Please help confirm the following information for the reported case.

1. Confirm if the Wi-Fi name of the camera is correct. Is the 4891 the last four letters/numbers of the camera's MAC address?

2. When you configure the camera, please ensure you have selected the correct model number on the Tapo app.

3. When you go to the step to connect to the default SSID of the camera on your iPhone, click on the Wi-Fi name after you connect to it, and then check the IP address on your phone. Is the IP address a valid IP(such as 192.168.x.x)?

4. After you go back to the Tapo app and search for the Tapo camera, please check if your phone is still connected to the camera's default SSID. Usually, when your phone can't search the camera, it may be your phone disconnected from the camera's Wi-Fi.

5. Try a different phone if you have one.

Best Regards