New User - Can’t Accept Terms & Condition/Privacy Agreement
New User - Can’t Accept Terms & Condition/Privacy Agreement
I recently purchased HS210 three way switches to replace a competitors switch that wasn't working (never worked properly). I downloaded the Kasa app onto my iPhone running the latest iOS (17.4) and accepted/allowed everything - local LAN access, notifications, location. Within the Kasa app I was immediately prompted to accept an "updated" terms and conditions and privacy statement update after creating and verifying a new account. There seems to be a glitch in the app as I cannot click on the "accept" radio button and then click the confirm dialogue button, both are grayed out. I've tried scrolling to the end of both agreements, waiting 5 mins to see if there was a timer, and uninstalled and reinstalled the Kasa app 3 times. Nothing gets me past the acceptance screen and I cannot do anything else in the app as when I force close the app and reload the acceptance pop-up is the first thing that loads blocking any further actions.
What am I missing?
From a user experience perspective this is a very poor start to a new app and product.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I'm having the same issue. Please fix!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi All,
Thank you for the case report.
The new Kasa app ver 3.3.651 has been released. It's recommended to go to the App Store on your iPhone to download and install the new app and then check if the case will be solved.
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee I deleted the app from my iPhone and re-downloaded it. I am still unable to get past the "We've Updated our Privacy Policy..." screen.
Solla-topee wrote
Hi All,
Thank you for the case report.
The new Kasa app ver 3.3.651 has been released. It's recommended to go to the App Store on your iPhone to download and install the new app and then check if the case will be solved.
Best Regards
- Copy Link
- Report Inappropriate Content
@toolgrrl Is your Kasa app version 3.3.651? Check if you have selected the option such as "I have read...privacy policy..."(I don't remember the whole statement )
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 2284
Replies: 16
Voters 0
No one has voted for it yet.