Smart switch not providing a wifi
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Hi,
I just installed a new switch (it's not my first) and this one cannot be configured as it's not giving me a wifi to connect to.
I did a reset and it's always the same thing. The light flashes amber and green.
Any idea where the problem would be ?
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@Wayne-TP I initially thought my switch to HS200 but it turns out it's a KS205 (matter). And those use Bluetooth. But the configuration in the app for a BLE (Bluetooth connect HS200) works for a KS205. During configuration, the app configured the right type once it could talk to it.
So it was really a code 18 case.
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Since both KS205 and HS200-BL happen to be the Bluetooth models, automatic calibration may occur during Bluetooth recognition. What a coincidence!
For anyone encountering a similar issue and coming across this article, please ensure that you correctly identify your device model. Additionally, remember to include the correct device model, troubleshooting steps you've attempted, and any error messages when reporting a problem in the community or when contacting hotline/email support.
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I hate to say that but it is possibly a hardware failure. Still, please read the reset operation carefully to make sure the product has been reset correctly.
Make sure you have double-checked with other mobile devices, confirm whether they can see the smart switch wifi.
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@Wayne-TP I have the same problem with 8 switches. Eight faulty switches?
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How does the LED indicate look like in your case? Did you see any led changes when try to reset them?
Please double-check the button you are using and make sure not to confuse the reboot/restart button with the reset button.
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@DKemp I solved my problem by configuring the switch model that starts with BL. The app syncs with the switch via bluetooth and I was able to configure it.
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Thank you for the update. Is the model number on the product packaging or label also HS200-BL?
The HS200-BL is different from the HS200, HS200-BL is a Bluetooth onboarding device while HS200 uses WiFi.
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@Wayne-TP I initially thought my switch to HS200 but it turns out it's a KS205 (matter). And those use Bluetooth. But the configuration in the app for a BLE (Bluetooth connect HS200) works for a KS205. During configuration, the app configured the right type once it could talk to it.
So it was really a code 18 case.
- Copy Link
- Report Inappropriate Content
Since both KS205 and HS200-BL happen to be the Bluetooth models, automatic calibration may occur during Bluetooth recognition. What a coincidence!
For anyone encountering a similar issue and coming across this article, please ensure that you correctly identify your device model. Additionally, remember to include the correct device model, troubleshooting steps you've attempted, and any error messages when reporting a problem in the community or when contacting hotline/email support.
- Copy Link
- Report Inappropriate Content
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