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SMART MODE NOT FUNCTIONING IN MY TAPO C520WS

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SMART MODE NOT FUNCTIONING IN MY TAPO C520WS

54 Reply
Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-01-26 08:59:05

  @Jiiroo 

Hi, 
Have you updated the latest firmware(1.2.10 Build 241025 Rel.55515n) on the Tapo C520WS? If not, please try to update the firmware via the Tapo app and check if it solves the issue.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#43
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-01-26 09:08:19

  @Solla-topee 

 

I have already updated the firmware and I still get the problem. I just don't enable the alarm feature because it is a hassle to reset the device again.Firmware Ver

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#44
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-01-31 04:03:38 - last edited 2025-01-31 04:04:33

  @Solla-topee 

 

I enabled the alarm feature again, now the smart mode is not working properly even when the alarm feature has been disabled. The camera stays in infrared mode all night even when an event has been detected. 

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#45
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-07 08:59:49

  @Jiiroo 

Hi,
If you have enabled the Motion Tracking feature, please turn it off for a try.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#46
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-07 09:03:09

  @Solla-topee 

 

Hello thanks for the reply. I never turn on motion tracking feature.

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#47
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-08 08:51:04

  @Jiiroo 

Hi, 
I have escalated the case to our tech team, and they will contact you via email to help you. Please wait patiently.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#48
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-19 05:12:04 - last edited 2025-02-19 05:35:00

  @Solla-topee 

 

I came here to report the same issue. I just bought a Tapo C520WS Hardware: 1.0  Camera and during the initial setup process I got the

Firmware: 1.2.10 Build 241025 Rel.55515n
I became a little confused by reading all this discussion here and did factory reset the camera many times. I setup a dark room for the purpose of testing this feature and learned that the white LED activation (smart mode) always worked for the first movement detection event immediately after the initial setup (after factory reset). After the white LEDs turned off (default 5 minutes) the next motion detection won't turn the White LEDs  on again and the camera stays on Infra-red lighting only.
 
I tried to find a pattern in order to pinpoint the issue and while performing the many factory resets and configuration changes I noticed that the white LED triggering on motion (smart mode) works always (even after the initial setup - again, always) if and only if  the Tapo Android app is active and I'm watching the live view on the phone (moving in front of the camera to trigger a motion detection event). And I always had the Tapo Android App watching the live view after the initial setups (after the factory default resets) I just didn't realize that it was a condition for the smart mode to function.
 
Having said all this I do now strongly believe that this ia a programming/coding issue (some bad logic / conditional checking in the Firmware) and it needs fixing. Please tell your colleagues to test their resolve not only when watching the camera live on the Android App, but also when the Tapo app si not connected to the camera and the camera stays in its default surveillance mode waiting to detect a movement.
 
Thank you in advance.
 
 
 
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#49
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-19 10:55:11

  @panda11 

Hi,
We have new firmware that may solve this issue, please send me(@Solla-topee) "Forum ID 656792 + Tapo C520WS's MAC address" via a private message if you want to try it. 
 

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#50
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-19 11:02:37

  @Kartronics12 

 

My issue with the smart mode was solved with the recent firmware update. All functions and features works normally.

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#51
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Re:SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
2025-02-20 00:15:05

  @Solla-topee 

 

Hello,

 

thank you for your quick reply. Today I ordered a second C520WS for my application and by tomorrow I'll receive it. I believe it will be the same HW version (1) as it comes from the same reseller. One i receive it I'll definitely want to fix them both before the final installation in my yard (it'll be difficult to play with them (dismount) afterwards).

 

As requested, I'll send you a pm with both MAC addresses in order to receive the fixed firmware on both cameras.

 

 

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#52
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