SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
Hello!
My C520WS was set to Smart Mode.
An event has been detected, yet the camera remained on the IR mode.
Smart Mode should automatically activate the LEDs for the Full Color whenever an event is detected. Is my understanding correct?
I have motion, person & pet detection ON.
Smart Mode ON
Please refer to photos and video link:
https://youtu.be/pprA7VxPgxw?si=46fk3mW7bhnop3Vm
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I confirm I have received the email, thank you!
- Copy Link
- Report Inappropriate Content
@Solla-topee I never have that active, but I've checked and it def wasn't on, and still no smart mode. This is the second camera now, Amazon were right on the ball and delivered this one on Sunday. Is there any help on the horizon?
- Copy Link
- Report Inappropriate Content
@ClkEverday Hi, if you have not tried to factory reset the camera and reconfigure it, please have a try and check if it helps.
- Copy Link
- Report Inappropriate Content
@Solla-topee tried it last night and I'm sure it worked once and not again before I reconfigured the settings 😟. Tried again and still nothing.
Thanks for your help.
- Copy Link
- Report Inappropriate Content
Hi,
I have reported the case to the tech team for further analysis, and they will contact you via email. Please wait patiently.
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee email recieved, will get onto it as soon as I can. Thank you 🙂
- Copy Link
- Report Inappropriate Content
@ClkEverday You are welcome~
- Copy Link
- Report Inappropriate Content
Anyone had any luck with the update? Sadly, no fix here yet.
- Copy Link
- Report Inappropriate Content
@ClkEverday If you have enabled the Alarm feature, turn if off for a try.
- Copy Link
- Report Inappropriate Content
@Solla-topee after brief success I have notice the smart mode again isn't working, maybe coincides with the latest update, I'm not sure, I've pretty much left it all to automatic updates. 😏
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 3693
Replies: 39
Voters 0
No one has voted for it yet.