SMART MODE NOT FUNCTIONING IN MY TAPO C520WS
Hello!
My C520WS was set to Smart Mode.
An event has been detected, yet the camera remained on the IR mode.
Smart Mode should automatically activate the LEDs for the Full Color whenever an event is detected. Is my understanding correct?
I have motion, person & pet detection ON.
Smart Mode ON
Please refer to photos and video link:
https://youtu.be/pprA7VxPgxw?si=46fk3mW7bhnop3Vm
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Hi,
Have you updated the latest firmware(1.2.10 Build 241025 Rel.55515n) on the Tapo C520WS? If not, please try to update the firmware via the Tapo app and check if it solves the issue.
Best Regards
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I have already updated the firmware and I still get the problem. I just don't enable the alarm feature because it is a hassle to reset the device again.
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I enabled the alarm feature again, now the smart mode is not working properly even when the alarm feature has been disabled. The camera stays in infrared mode all night even when an event has been detected.
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Hi,
If you have enabled the Motion Tracking feature, please turn it off for a try.
Best Regards
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