Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > TC65 Camera Microphone not Working

< Tapo Smart Camera

TC65 Camera Microphone not Working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TC65 Camera Microphone not Working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

eelie

2024-02-16 16:26:40 - last edited 2024-02-18 01:16:26

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-02-16

TC65 Camera Microphone not Working

2024-02-16 16:26:40 - last edited 2024-02-18 01:16:26

Tags: #Two-way Audio

Model: TC65

Hardware Version: V1

Firmware Version: 1.3.9

I have just set up this camera from new and it seems to be working well except for the microphone. I can talk through the camera speaker using my smart phone but cannot hear any replies from the microphone. If I hear anything at all it seems to be sounds coming from an unknown location, not from my camera.

3 Reply

Solla-topee

2024-02-19 10:12:47

Posts: 13125

Helpful: 2248

Solutions: 1829

Stories: 8

Registered: 2020-05-19

Re:TC65 Camera Microphone not Working

2024-02-19 10:12:47

@eelie

Hi,
Please help confirm the following information about the reported case.
1. Can you hear anything on the camera's Live View page when someone talks in front of the camera? For example, you can play real-time news in front of the camera.

2. On the camera's Live View page, please ensure the microphone value is set to the highest one.

3. Whether the video recordings record sound? On the camera's Device Settings>Storage & Recordings page, please ensure the Record Sound is enabled.

4. Can you share a video showing the sound you hear?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

eelie

LV1

2024-02-19 16:29:36

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-02-16

Re:TC65 Camera Microphone not Working

2024-02-19 16:29:36

Thank you for your response. I think I have sorted the problem now.

Solla-topee

2024-02-22 11:00:15

Posts: 13125

Helpful: 2248

Solutions: 1829

Stories: 8

Registered: 2020-05-19

Re:TC65 Camera Microphone not Working

2024-02-22 11:00:15

@eelie

Hi,
Glad to hear this information.

It would be highly appreciated if you could share your skills to solve the problem.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

TC65 Camera Microphone not Working

TC65 Camera Microphone not Working

Information

Voters 0

Tags