Person detection picking up pets
Person detection picking up pets
My Tapo C320WS has been an indescribable disappointment.
I only got it to monitor my front gate (in case of parcel delivery).
The angle is set so that it doesn't pick up movement in the street.
However, it now keeps bombarding me with endless notifications when my pets move around in the yard.
"Person detection" = clearly a total disappointment.
I have tried Motion detection but that makes sense not to work.
I've tried Line-Crossing but also not working - this one constantly notifies when there are bugs flying past...
If there is ANY kind of sense to keeping this product, please please please notify me!?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Thank you very much for the case report, and please help confirm the following information for further analysis.
1. Please send me the MAC address of your camera via a private message. You can go to the camera's Device Settings>Device Info page to find the MAC address.
2. Can you share the video that shows the camera detects the pet as a person with us?
3. It would be highly appreciated if you could send us a picture showing the installation location of your camera.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
Thank you very much for the case report, and please help confirm the following information for further analysis.
1. Please send me the MAC address of your camera via a private message. You can go to the camera's Device Settings>Device Info page to find the MAC address.
2. Can you share the video that shows the camera detects the pet as a person with us?
3. It would be highly appreciated if you could send us a picture showing the installation location of your camera.
Best Regards
- Copy Link
- Report Inappropriate Content
1. Please send me the MAC address of your camera via a private message.
Will do so directly after this reply.
2. Can you share the video that shows the camera detects the pet as a person with us?
I don't have a monthly subscription and am using an Ethernet cable (so not able to connect to the same network on a device).
So not sure how to download/share this video with you (you'll see below I don't have a "download" option):
3. It would be highly appreciated if you could send us a picture showing the installation location of your camera.
- Copy Link
- Report Inappropriate Content
Hi,
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
- Copy Link
- Report Inappropriate Content
@Inge83 I have a Tapo C210 and I am also having the same issue. It detects animals are persons. I guess the Image Detection model needs some more training since it doesn't appear to be very effective.
Any updates on this?
- Copy Link
- Report Inappropriate Content
nunomvp I've been told to update to firmware 1.3.12 and reduce Person detection sensitivity to 4.
That did not work to resolve my issue - and no further support.
This morning I pointed my camera in a different direction which effectively renders it useless...
Good luck - maybe the update will help you - please let me know if you find a (different) solution?
- Copy Link
- Report Inappropriate Content
Hi,
If the new firmware and reduced person detection sensitivity suggestions do not solve your issue, it's suggested to report the results to the tech team via email(ticket ID TKID240150224), and they will continue to help you.
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi,
Yes, please refer to the post here to collect the relevant data for further analysis.
Best Regards
- Copy Link
- Report Inappropriate Content
I have the same problem.
Get many notifications of a person detected and every time it is my cat.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 2993
Replies: 16
Voters 0
No one has voted for it yet.