Tapo C210 randomly seems offline until iOS app restart

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Tapo C210 randomly seems offline until iOS app restart

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
16 Reply
Re:Tapo C210 randomly seems offline until iOS app restart
2024-01-26 09:46:19

  @Solla-topee 

 

There was a brief moment that the device couldnt be connected but then it went back to normal in the Beta app so I sent the log I do not know if it is related or not because it didnt seem to be offline It just said error connecting try again and then it did not happen again

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#12
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Re:Tapo C210 randomly seems offline until iOS app restart
2024-01-26 10:33:02

  @EspeEstimada 

Hi,
I have received the app logs, however, since the reported issue is not reproduced on the debug app, the app log may be unable to locate the issue.
It's recommended to continue to use the debug app and check if the reported issue will occur on it.
Best Regards

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#13
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Re:Tapo C210 randomly seems offline until iOS app restart
2024-01-26 11:03:20

  @Solla-topee 

Will do.

 

I have not managed to replicate the issue in the beta app yet. But I have a question, doesnt it affect that the oficial version and the beta are on different releases?

 

While the original app is 3.2.505 the beta is at 3.1.502. So I dont know if it allows us to detect it.

 

Regards,

 

 

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#14
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Re:Tapo C210 randomly seems offline until iOS app restart
2024-01-29 06:11:24

  @EspeEstimada 

Hi, 
Since the problem happens on the iPhone when you use the old official Tapo app version, I think the debug app(3.1.502) can be used to test.
If the problem disappears on the debug app, please feel free to let me know. 

Best Regards

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#15
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Re:Tapo C210 randomly seems offline until iOS app restart
2024-01-29 07:49:46

  @Solla-topee 

 

My iPhone official app was upgraded to a newer version thanks to you helping me by deleting the old one and installing it again,.

 

Anyway this morning I just seen that the problem also occurs in the Beta app so I sent an email with the log as you indicated.

 

There are two logs one of them is the last one which I generated after the problem occured and there was another one from just before so I also sent that one anyway.

 

I hope it helps

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#16
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Re:Tapo C210 randomly seems offline until iOS app restart
2024-01-29 10:06:22

  @EspeEstimada 

Hi,

Thank you for the updates.

I have reported this case to the tech team, and they will follow up on this case via email (ticket ID TKID240152033). Please wait patiently for the reply from the tech team.

Best Regards

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#17
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