C500 Issue After the Latest Update: Camera Automatically Goes into Offline Mode.
After the recent update to the version 1.1.3, the camera goes into the offline mode automatically. I have to plug in and out the power supply to bring the camera back online. I tried to reset the camera to see if the issue would resolve but it didn't have any effect.
The camera is located outside and the night temperature dips to -6C sometimes but the issue only happened after the update.
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Hi,
We don't have the instructions to downgrade the firmware. Currently, a new firmware(1.1.4 Build 240506 Rel.39487n) for the Tapo C500 V1 is rolling out, which improves the connection stability, please be patient and update the new firmware for a try if your camera detects new firmware on the Tapo app.
Best Regards
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@Qurashe This issue is occuring again with the latest update.
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Hi,
It's recommended to update the information on the ticket TKID240141605 for further assistance.
Best Regards
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Did they solve the problem? I am also facing same issue Topic#690338: Tapo C500 Camera Getting Offline Frequently
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I am facing the exact same issue with new firmware(1.1.4)
Check Topic#690338: Tapo C500 Camera Getting Offline Frequently
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Hi,
You can refer to the suggestions on this thread "Tapo C500 Camera Getting Offline Frequently" to troubleshoot.
Best Regards
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@Solla-topee I am still facing the same issue.
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Hi.
Is there any further feedback regarding this issue? I have the exact same problem. C500 constantly going into offline mode. Wifi signal is fine. Have another c200 inside camera and that works perfectly fine. But I have to unplug and replugin the C500 constantly.
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Helpful: 6
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Replies: 27
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