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C420 not switching to night mode

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C420 not switching to night mode

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C420 not switching to night mode
C420 not switching to night mode
2024-01-08 22:00:15 - last edited 2024-01-10 08:35:49
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.14

I have my night mode set to black and white which should use IR. When the camera is set to auto it often does not turn from day mode to night mode which results in a very dark image. I can enable night mode manually and the IR does come on. Is this fixed with the software update? One if my cameras is fine and has the latest software. Thanks.

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#1
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1 Accepted Solution
Re:C420 not switching to night mode-Solution
2024-01-09 19:06:00 - last edited 2024-01-10 08:35:49
Thank you for the quick reply. After restarting, checking multiple settings I finally had chance to clean the front of the camera, specifically around the light sensor. I also changed the angle slightly to ensure no additional light could be hitting the sensor. (Pretty sure this was not the case). Anyway, It has now started switching to night mode when set to auto so all is now ok. Thanks again.
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#3
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3 Reply
Re:C420 not switching to night mode
2024-01-09 11:02:30

  @Dipil 

Hi,
The problem may be related to the actual usage scenario, can you share a picture of the camera's Live View page showing that the camera should switch to the Night mode but it does not when working in the Auto mode?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:C420 not switching to night mode-Solution
2024-01-09 19:06:00 - last edited 2024-01-10 08:35:49
Thank you for the quick reply. After restarting, checking multiple settings I finally had chance to clean the front of the camera, specifically around the light sensor. I also changed the angle slightly to ensure no additional light could be hitting the sensor. (Pretty sure this was not the case). Anyway, It has now started switching to night mode when set to auto so all is now ok. Thanks again.
Recommended Solution
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#3
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Re:C420 not switching to night mode
2024-01-10 08:35:45

  @Dipil 

Hi,
Thank you for the case sharing, and glad to hear your case is solved.yes
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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