Camera detects motion from one side, turns to that side and doesn’t track person in front of camera

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Camera detects motion from one side, turns to that side and doesn’t track person in front of camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
2023-12-13 08:15:24
Model: Tapo C220  
Hardware Version: V1
Firmware Version: 1.1.4 Build 231109 Rel. 66857n

C220 detects motion/person, for example, coming in from the right side of the room.  Camera turns to where the motion/person is detected (right side of room) and sits there.  The person then walks past the camera to the left side of the room, but the camera stays sitting facing the right side of the room, not tracking the person as they walk in front of the camera and missing (not recording) any activity taking place on the left side of the room. 
 

Is anyone else experiencing similar to this and know how to fix it?

 

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#1
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5 Reply
Re:Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
2023-12-14 07:16:49

  @Mark101 

Hi,
Thank you for the case report and please help confirm the following information for the reported issue.
1. Please go to the camera's Device Settings>Detection page, is the Motion Tracking feature enabled?
2. Please send me a picture of the Detection page and a picture of the Activity Zone page.
3. Is the Tapo C220 able to move left or right to the area you walked?


Best Regards
 

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#2
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Re:Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
2023-12-14 07:51:25

 

  @Solla-topee 

 

Hi

 

1) Yes, Detection is enabled for motion and people.  Auto tracking is set to "Track All Activities".  Detection Zones is set to "Set for All".

 

2) 
 


 

3). Yes, the C220 is able to move left and right into area walked. 
 

I do have a video file on Tapo cloud that demonstrates the issue if that helps?

 

Many thanks

 

Mark

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#3
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Re:Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
2023-12-14 08:55:50

  @Mark101 

Hi,
It highly appreciated if you could share the video about the problem with us.
Best Regards

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#4
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Re:Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
2023-12-14 09:31:51

  @Solla-topee I 

 

Please see attached video, where the C220 detects motion and pans right, but as the person walks past the camera, the C220 does not track.  I do notice that the video on Tapo cloud indicates this was triggered by motion rather than people recognition.  Does this effect the tracking?

 

Many thanks

 

Mark

File:
2023-12-12.13-43-00.962988e8-e21f-498d-a6c7-d1922a28f703.MP4Download
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#5
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Re:Camera detects motion from one side, turns to that side and doesn’t track person in front of camera
2023-12-15 07:42:09

  @Mark101 

Hi,

We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#6
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