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No Live stream on Camera Page

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No Live stream on Camera Page

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

BRoby

2023-12-11 11:17:20

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Registered: 2023-12-11

No Live stream on Camera Page

2023-12-11 11:17:20

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.3.11

I have shared two cameras from my account to my wifes account.

Both cameras show up on my wifes mobile but when looking at the camera view on the "Cameras" screen no live streaming appears.

Live streaming appears ok if you click on the camera.

I have entirely removed the camera from my wifes phone and my phone, reinstalled the camera and reshared the camera, same problem.

Any ideas as to why the live stream is not showing up on the Cameras page?

One camera works fine, but this one is not.

Regards
Brian.

5 Reply

Solla-topee

2023-12-12 09:27:44

Posts: 13254

Helpful: 2281

Solutions: 1893

Stories: 8

Registered: 2020-05-19

Re:No Live stream on Camera Page

2023-12-12 09:27:44

@BRoby

Hi,
On the Tapo app>Cameras tab, there is a Play icon on each camera's page, and you can click on it to see the camera's live stream.
I did a test and found there is no problem watching a camera's live stream with the shared account on the Cameras tab.
If your wife has an issue when watching the camera's live stream on the Camera tab after tapping the Play icon on the camera page, is any error message displayed, or do you see other phenomena?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

BRoby

LV1

2023-12-12 12:36:33

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Registered: 2023-12-11

Re:No Live stream on Camera Page

2023-12-12 12:36:33

@BRoby

Hi, I have clicked on the "Play" icon, only one of the two cameras displayed on the Cameras page show live streaming video.

This problem cropped up after I swapped the cameras from inside to outside.

I then renamed the cameras and reshared them to my wifes account.

This is when I noticed the lack of live streaming.

So then removed ALL cameras and basically started over, still the same reponse.

Cheers

Brian.

Solla-topee

2023-12-13 06:36:27

Posts: 13254

Helpful: 2281

Solutions: 1893

Stories: 8

Registered: 2020-05-19

Re:No Live stream on Camera Page

2023-12-13 06:36:27

@BRoby

Hi,
You can check if the following tips will help.
1. Please check if the Tapo app installed on your wife's phone is up-to-date, update the Tapo app from Google Play/App Store if it's not the latest one.
2. Please check if you can watch the cameras' live stream on the Cameras tab after you log in to the Tapo app on a different phone with your wife's account.

If the issue persists, please help confirm:
1. Can you watch the cameras' live stream on the Cameras tab after logging in to the Tapo app with your owner account?
2. Can you share a picture of the Cameras tab on your wife's phone that displays the reported issue?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.