tapo c220 keeps disconnecting(going offline)
My tapo C220 is kinda useless because it keeps going offline.
It is placed next to a c200 and they are both connected to the same wifi network. (from-43 to -50RSI)
c200 works like a charm while C220 disconnects while still showing solid green light.
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@Terrymcpherson the two still on have not been updated (firmware)
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Hi,
If your Tapo C220 keeps going offline, please refer to this post to provide the relevant info.
Best Regards
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here here, if TPLINK's tech team tested their hardware and software properly, they wouldn't be wasting the time of their customers.
Dear TPLINK, Mud sticks!!! Once a reputation is mud, it stays mud. Sort your selves out TPLINK !!!
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Having same issue.
All other smart devices in house are working perfectly.
Router is fine.
The Tapo camera (in the same room as router) is keep dropping the connection, for its own reasons.
Camera is useless right now, until the firmware is fixed.
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Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. What troubleshooting did you do and what were the results?
2. Please send me(@Solla-topee) your camera's MAC address via a private message.
3. How often does the issue happen?
4. How about the LED status on the camera when the issue occurs? How do you recover the connection?
5. Please describe your network diagram in detail.
Best Regards
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