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Cannot enable privacy zones for C420 in Tapo app

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Cannot enable privacy zones for C420 in Tapo app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot enable privacy zones for C420 in Tapo app
Cannot enable privacy zones for C420 in Tapo app
2023-11-29 14:33:50
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.2.14 rel.65193

I'm trying to configure a privacy zone for my new camera. How to make this work?

 

In Tapo app I can navigate to Cameras -> Manage -> hexagon log on top right corner -> Video & Display. Here I see "Privacy Zones Off >"

 

When I tap that I get to a screen with title "Privacy Zones" and selection "Privacy Zone" with an UI Switch next to it. Whatever I try to do on this screen the switch won't move to "On" position. The is no error message or explanation. Nothing happens.

 

Otherwise the camera and the app work as documented.

 

I'm using Tapo app 3.1.307 on iPhone 13 and I have Tapo Care subscription for this camera.

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#1
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3 Reply
Re:Cannot enable privacy zones for C420 in Tapo app
2023-11-30 07:03:24

  @gurlyon 

Hi, 
Please try to turn off the camera and the hub, wait for 10 seconds, turn them back on, and wait for two minutes until they are back online.
Go to the camera's Live View page to ensure you can stream the camera properly, then go to the Privacy Zone page to enable it and check if you can set it up successfully.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Cannot enable privacy zones for C420 in Tapo app
2024-03-29 07:46:01

  @Solla-topee I'm having this issue too with a D230. The Privacy Zone option is there, it's just I can't turn it on, did the solution work for you?

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#3
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Re:Cannot enable privacy zones for C420 in Tapo app
2024-03-29 09:34:14

  @Old_mate 

Hi,
Please ensure the firmware of the Tapo D230 and the hub and the version of the Tapo app are up to date, then check if the privacy zone feature will work fine.
If not, you can try the above steps.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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