Live Streaming times out every 5 minutes with the new firmware 1.3.9 Build 231019
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Live Streaming times out every 5 minutes with the new firmware 1.3.9 Build 231019
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Remote LIVE Viewing timing out every 5 minutes. Even after clicking on CONTINUE button on the time out message box, it still keeps popping up timeout message every 5 minutes and this is happening only after updating the firmware to 1.3.9 Build 231019. With the previous firmware version, once I click on CONTINUE button it never timed out.
I bought the Camera along with Tapo Care annual subscription as it supported LIVE STREAMING continuously without any interruption. But all of a sudden now this issue has come up. Huge disappointment. Hope the Tapo engineers will look into it and fix this broken functionality in the new firmware at the earliest.
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Hi,
If you can't stream the camera continuously when your phone connects to the same Wi-Fi as the camera, please help confirm the following information for further analysis.
1. Describe your network diagram, for example, the internet cable--wireless router))) ((( Tapo cameras, phones, tablets, etc.
What’s the model number of your router?
2. Ensure your phone has no VPN running.
3. Turn off AP isolation and lower the firewall level on the router.
Check if the phone or camera connects to an isolated network, like Guest Wi-Fi, or a different VLAN.
4. Ensure the Tapo APP and camera firmware are up-to-date.
5. Confirm if other devices are streaming the camera. If so, reboot the camera and only stream the camera with your phone for a try.
Please feel free to update your case with the above info if you are willing to continue troubleshooting, and we will always be here to help you.
Best Regards
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@Solla-topee Thanks for taking the time to get back to me.
I have done a bit of research and nothing has changed on my wifi router or set up. The Tapo app and firmware are up to date. No other devices are streaming the camera.
I have just tried it with my iPhone and iPad and both stream continuously without the time out.
However it will no longer work with my OPPO android phone.
It only started after an update and there are many people on-line experiencing the same thing.
It just means I will use the iPhone or iPad to view.
Thanks anyway.
Kind regards, Paul R
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@Kanseisan Since the local stream can be established continuously, it deserves a try that disconnect the internet cable to the router, connect your Android phone to the same Wi-Fi as the camera, and stream the camera locally. If the connection is established, connect the internet cable back to the router and check if the local connection remains working.
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@Summer_S Thanks for your response but it is working now. Interestingly enough it stopped the time-out after an app update. As I had not changed anything my end and it was fine before I can only conclude it was tp-link which added that feature and had a re-think after all the negative feedback. I'm just happy it's sorted.
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@Kanseisan Good experience sharing~
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almost as if this has been done intentionally to make people buy Tapo care. Unless you can explain why it isn't technically possible to continually stream remotely... I'll assume this is tp-link disabling their own products for monetary gain.
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@Anteck i can watch my live streams without pauses, so no problems here.
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