Troubleshooting Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
Troubleshooting Troubleshooting: What to do If Fail to Configure Tapo H200 Hub
Here are some tips for resolving configuration issues with Tapo H200. Identify the error message you encounter in the Tapo App, and troubleshoot the issue based on the corresponding suggestions.
Case One: Unable to Find Your Tapo Device
When this error occurs, usually it indicates Tapo App fails to discover the device.
1. Ensure the smartphone and H200 are connected to the same network (same subnet) during the configuration. Disable VPN if any.
*For mesh router system users, ensure both the H200 and your smartphone connect to the mesh network. Avoid having one device connected to the primary router and the other to the mesh network, as this separates them onto different subnets. If you're not familiar with the network setup, wire the H200 to the satellite mesh unit instead of the main unit.
2. Update the Tapo App to the latest version.
3. <Before connecting ethernet cable> Ensure Tapo H200 enters onboarding mode (LED flashes orange and green), if not, perform a factory reset.
How to reset H200: Use a pin to press and hold the reset button until the LED starts flashing red.
4. Ensure the router's LAN port and the ethernet cable used function well. H200's LED turns to solid orange when connected to the router.
Tips: Connect a laptop to the same LAN port with the same ethernet cable, and verify whether the PC has internet access.
5. For iOS users, check if the Local Network permission for the Tapo App is enabled.
Why do I need to give local access permission to TP-Link apps in IOS 14?
Case Two: Pairing Failed
"Pairing failed" usually indicates Tapo device failed to join the router WiFi network or failed to obtain an IP address.
1. Confirm whether Tapo H200 has obtained an IP address successfully.
Tips: Go to Router's DHCP settings or client list, locate the H200 according to its Mac address.
2. Temporarily disable the router firewall and attempt to reconnect the H200.
3. Ping H200's IP address and share the test result.
If the problem cannot be resolved with the above suggestions, please contact the local technical support team for further assistance. Or post a new thread in the community.
Please provide as much detail as possible when contacting the support team or posting in the community to report a problem, including but not limited to:
1. *Important* The IP address of the setup phone and Tapo H200 when the error occurs.
- How to find IP address on your smart phone
- How to find IP address of the Tapo H200: check the client list of the router.
2. The error message you received.
3. The troubleshooting steps you've tried and the results.
4. Model of your router and the network topology.
5. Model and Android/iOS version of your phone
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Hi, I have done all the troubleshooting still unable to find my tapo device, please help:
1. dns changed to google
2. all 3 ethernal cables were functionable in laptop
3. both ios device iphone 11 pro max iphone 11 pro also can't, enabled local network and deleted all vpn option including apps
4. reset hub for several times, before plug in cable was red green red green, after inserting was solid ember light.
5. tapo apps version was the latest, just downloaded from app store
6. both hub and phone connected to same network, even tried different cable, phone connected to 2.4 and also 5.0 wifi still the same
Please help....struggling about refund.. but please let's get this sorted out..
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What's the error message you receive? "Unable to Find Your Tapo Device"?
Do you have different subnets set up in your network? Or is the network segmented by the VLAN IDs?
Please check your PM for updates on your case. If you have any question, feel free to reply directly to the PM.
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Same issue as above. Tried connecting several times to no avail, then it somehow went through once, but it then got stuck on a software update for hours, so I tried a factory reset and can no longer connect. Haven't changed anything else. When I power the unit the light starts cycling between red / green pretty quickly, then I plug in the ethernet cable and it turns amber after a few seconds. Then I try to connect using the app and it says it's unable to find the hub.
ISP: Bell (Canada). Nothing fancy, just the standard Bell router / modem unit.
Phone connected to the wifi. It's a work phone and my IT have assured me the VPN used for work applications won't interfere with my home network when those applications are closed.
Hub model: 200
I've followed the steps in this thread many times and can't understand why it connected once and won't connect anymore now... Is there any way to view logs to identify the error?
Thanks!
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Can you check the IP address of the setup phone and Tapo H200 when the error occurs?
If their IP addresses do not belong to the same subnet, then either the hub is connected to the wrong router, or the phone is connected to the wrong Wi-Fi network. Please double-check your device connections.
- How to find IP address on your smart phone
- How to find IP address of the Tapo H200: check the client list of the router.
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@Wayne-TP
Great!
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