Firmware upgrade

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

2023-09-13 08:38:40

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Re:Firmware upgrade

2023-09-13 08:38:40

@cermis

Hi,

Thank you very much for your cooperation and information update.

I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

#12

cermis

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2023-09-25 07:37:56

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Re:Firmware upgrade

2023-09-25 07:37:56

Hello, I updated firmware with version you sent me. It is better and results are same now from tapo cloud and from card recordings. Still it iseems it is not real time as it was. Can you confirm these every second stucking videos are normal. It doesn't seem to me.

attached video from cloud.

File:

2023-09-22 19_13_05.zipDownload

#13

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2023-09-26 11:47:29 - last edited 2023-09-26 11:51:08

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Re:Firmware upgrade

2023-09-26 11:47:29 - last edited 2023-09-26 11:51:08

@newjsag @Solla-topee

Hello,

I have the same problem with videos. What is the solution to this? Since Build 1.0.8, the video recording jumps. Both of my cameras have this error on their recordings (C510w)

Please Help me

Thanks

#14

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

2023-09-27 09:00:36

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Re:Firmware upgrade

2023-09-27 09:00:36

@cermis

Hi,
I checked the video recordings you sent, and they seem to be smooth and without stuck.
If you don't think the video is smooth, can you share the video recorded by your phone and the video recorded by the camera in the same scenario to have a comparison?

@ErvinBedi
For your cameras, do they have the jumps issue on the camera's Live View page, or do you have a problem with the cloud video clips or the video recordings on the SD card?
Please check if you have the same issue on an iPhone/iPad if you have.

Best Regards

#15

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2023-09-27 09:06:56 - last edited 2023-09-27 09:13:50

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Re:Firmware upgrade

2023-09-27 09:06:56 - last edited 2023-09-27 09:13:50

Hello, I only have cloud storage. The error doesn't appear live, only when I look back in the cloud. I downloaded the recording and the jump still appears on the recording. I use an iPhone. I didn't have such a problem with 1.0.0 firmware. Is it possible to I go back to it somehow?

For example, here is a video from today:

There was never such an error with 1.0.0 firmware.

File:

80215504F93368EAE3EF28C84F56C3942171FDA9-2123f5d6-fd4c-428d-b985-b955539216bd.mp4Download

#16

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

2023-09-27 11:17:15

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Re:Firmware upgrade

2023-09-27 11:17:15

@ErvinBedi

Hi,
It's unable to roll back the firmware, but we will help solve the problem on the new firmware.
In this case, please send me the MAC address of your Tapo C510W via private message, and we can push new firmware to your camera to try to solve the problem.
Best regards.

#17

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2023-09-27 11:23:51

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Re:Firmware upgrade

2023-09-27 11:23:51

I sent it. Thanks

Br,

Ervin

#18

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

2023-09-28 01:03:06

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Re:Firmware upgrade

2023-09-28 01:03:06

@ErvinBedi

Hi,
The new firmware is sent to your Tapo cameras, you can update the firmware via the Tapo app and check if it will help in this case.
How to update the firmware of the Tapo&Kasa devices on the Tapo App

Best Regards.

#19

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2023-09-28 04:03:23

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Re:Firmware upgrade

2023-09-28 04:03:23

Hello, Unfortunately, it did not solve the problem in the case of any camera. Can I have the 1.0.0 firmware back? Cameras are quite unreliable with new firmwares. This video was made with the new firmware.

File:

80215504F93368EAE3EF28C84F56C3942171FDA9-b337b26f-2213-4993-bf1a-29a627e9be1c.mp4Download

#20