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Repeating Noise on TP-Link Tapo C320WS

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Repeating Noise on TP-Link Tapo C320WS

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Repeating Noise on TP-Link Tapo C320WS
Repeating Noise on TP-Link Tapo C320WS
2023-08-24 04:46:28
Tags: #Two-way Audio #Audio
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.0.5

Hi

 

I just setup my camera (it's a TP-Link Tapo C320WS). When I connect to the camera's video and audio feed in the Tapo app, I can hear a repeating noise, kind of like a scraping, or the sound of someone digging. I can't hear it in person when I'm standing right near the camera.

 

Does anyone know what could be causing this?

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3 Reply
Re:Repeating Noise on TP-Link Tapo C320WS
2023-08-24 06:35:57

  @neurotech 

Hi,
Can you share a video about the noise problem with us? For example, you can upload the video to your own cloud server(such as Google Drive), then generate a link and send it to me via private message.

What's the model number and OS version of your phone? Do you hear the same noise when watching the camera on a different phone?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Repeating Noise on TP-Link Tapo C320WS
2023-08-24 08:54:33 - last edited 2023-08-24 08:54:48

  @Solla-topee Here's a video of the noise: https://drive.google.com/file/d/1uo_geJNMwC92lQufK0A0LppURo8bNV3G/view - it's an iPhone 13 running iOS 16.5. I hear the same noise when viewing the feed via Agent DVR as well.

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#3
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Re:Repeating Noise on TP-Link Tapo C320WS
2023-08-25 07:20:52

  @neurotech 

Hi,
It seems there is noise in the environment from the video recording. Can you place the camera indoors, put it in a quiet environment, away from the electric devices, and then check if you can hear the same noise from the Live View page?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Views: 797

Replies: 3

Tags

Two-way Audio
Audio
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