D230S1 Doorbell video call alert not working on iPhone

D230S1 Doorbell video call alert not working on iPhone

30 Reply
Re:D230S1 Doorbell video call alert not working on iPhone
2024-03-17 05:54:24 - last edited 2024-03-17 05:54:57

Update, Im not even getting a notification or doorbell ring sound on my android or wifes apple phones now. Notifications seem to be getting worse 😕

  1  
  1  
#14
Options
Re:D230S1 Doorbell video call alert not working on iPhone
2024-03-19 06:53:28

  @Fun-Wolfy 

Hi,
It's recommended to troubleshoot by following the suggestions on this thread for the reported case.
Best Regards

  0  
  0  
#15
Options
Re:D230S1 Doorbell video call alert not working on iPhone
2024-05-20 06:07:46

Here are some steps you can try to fix the busy tone issue on incoming calls for your iPhone:-

1. Airplane Mode & Do Not Disturb:-  Make sure Airplane Mode is disabled (swipe down from the top right corner and check the icon).  Also, open Settings and tap on "Do Not Disturb" to ensure it's turned off.

2. Blocked Numbers:-  Open Settings and tap "Phone" then "Blocked Contacts." Verify that the number trying to reach you isn't on the blocked list.

3. Silent Unknown Callers:-  Go to Settings > Phone.  Under "Silence,"  check if "Silence Unknown Callers" is on. If it is, calls from numbers not in your contacts might go straight to voicemail.

4. Call Forwarding:- Call forwarding diverts your calls to another number or voicemail.  Open Settings > Phone and see if call forwarding is enabled for any situations (Always Forward, When Busy, When Unreachable, etc.).

5. Restart Phone & Network Settings:-  A simple restart can sometimes resolve temporary glitches.  Try restarting your iPhone.  If that doesn't work, consider resetting your network settings (Settings > General > Reset > Reset Network Settings). This will erase your saved Wi-Fi passwords and Bluetooth connections, so make sure you have those written down before proceeding.

6. Software Update:-  Ensure your iPhone is running the latest version of iOS.  Outdated software can sometimes cause compatibility issues.  Go to Settings > General > Software Update to check for updates.

If you have problem persist after trying these step, follow more effective instruction below.

https://www.youtube.com/watch?v=jKFGYPD8hdU&ab_channel=TheGeekPage 

  0  
  0  
#16
Options
Re:D230S1 Doorbell video feature to enable or disable has disappeared on iPhone
2024-07-31 13:37:57

  @Solla-topee hi,

I bought the Tapo doorbell a few months back and I had set the video call feature as disabled. But suddenly after an update there is no option to disable the video and it's very annoying as it does not get silenced even with DND focus mode turned on. 
 

Kindly help me out on how to disable the video call feature alone on the doorbell as I need other notifications from Tapo app. 

  2  
  2  
#17
Options
Re:D230S1 Doorbell video feature to enable or disable has disappeared on iPhone
2024-08-01 11:06:19

  @vikrams 

Hi, 
Typically, on the Tapo app>Doorbell's Device Settings>Doorbell>Doorbell Video Call page, you can disable this feature if needed.
Best Regards

  0  
  0  
#18
Options
Re:D230S1 Doorbell video feature to enable or disable has disappeared on iPhone
2024-08-02 16:01:39
I have the same issue. The app doesn't have an option to disable video calls.
  2  
  2  
#19
Options
Re:D230 S1 Doorbell video call alert not working on iPhone
2024-08-04 14:08:30 - last edited 2024-08-04 14:14:57

  @Super_Genius 

Same problem !


IOS operating system 17.5.1
D230 S1 doorbell fw 1,1,16 buld 20240617 ref 66780

H200 fw 1.3.4 build 20240621 ref 40453


Cannot turn off doorbell activated without turning off ALL notifications !!

 

Really frustrating !

I only want banner notification not my phone ringing everytime someone presses doorbell.
 

  0  
  0  
#20
Options
Re:D230S1 Doorbell video feature to enable or disable has disappeared on iPhone
2024-08-05 06:06:53

  @Ellis22  @J450N 
Hi,
1. Could you please send me a video showing the reported issue?
2. On the Tapo app>Doorbell's Device Settings>Doorbell>Doorbell Video Call page, is the Doorbell Video Call option enabled?
Best Regards

  0  
  0  
#21
Options
Re:D230S1 Doorbell video feature to enable or disable has disappeared on iPhone
2024-08-05 13:19:48

  @Solla-topee 

You cannot select on or off for "Video Doorbell Call"
I only want a txt banner not a phone call every time !


 

  1  
  1  
#22
Options
Re:D230S1 Doorbell video feature to enable or disable has disappeared on iPhone
2024-08-06 08:31:51

  @vikrams @J450N @Ellis22 

Hi,
Thank you for the detailed information, you can refer to the thread "Doorbell Video Call Options For iOS Devices" to solve the reported case.
Best Regards 

  0  
  0  
#23
Options