HUb H200 makes loud alarm

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HUb H200 makes loud alarm

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HUb H200 makes loud alarm
HUb H200 makes loud alarm
2023-07-07 13:27:39
Model: Tapo C400S2  
Hardware Version: V1
Firmware Version: 1.2.18

Hi,my HUB Tapo H200 is connected to my 2 Tapo Cameras,everything is working as it should,but the HUB is making very loud alarm(siren) when cameras detects movement,however I have chosen not to send triggers alarms from cameras to the hub.I ve tried to change sound on my HUB,volume set to minimum and a different sound was set.With no result,HUB is still making same sound and is very annoying, as I installed it in my bedroom,next to my router.What can I do,reset it to its factory settings and try to install it again?thank you!

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Re:HUb H200 makes loud alarm
2023-07-10 10:52:42

  @HariCostia 

Hi,
Thank you for the case report and for your questions: 
1. On the Tapo app, please click on a Tapo C400>go to the Camera Settings page>Detection & Alerts>Camera Alarm>Trigger Hub Alarm, is it turned on or off? Please turn it off if you do not want the motion to trigger the hub to alarm. And please go to the other Tapo C400 to check if this feature is turned off either.

 

2. Have you changed the hub sound settings on the Tapo app>click on hub>Device Settings page of the hub>Siren>Custom Siren Sounds page? If the changes do not take effect, please try to reboot the Tapo H200 and check if the changes take effect.

 

Best Regards

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