Micro SD card initializing issue
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Hello, I'm trying to initialize/format the microSD card for registering through camera but it can be completed. The camera detect the card but it fail the initializing. I've tried 3 cards with the same issue, the last one just bought and tested on PC.
I already followed your specific troubleshooting guide but with no results.
Micro SD information: LEXAR 633X MICROSDHC UHS-I C10 32 GB
MAC: 14-EB-B6-91-D4-8D
Please help!
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Hi,
You can refer to the link below to troubleshoot if the SD card is not working fine on the Tapo Cam.
What should I do if the SD card doesn’t work properly on my camera?
And if the problem remains, please help confirm the following info.
1) What's the result when testing the SD on a PC and third-party software such as H2testW?
How to Verify Fake Micro SD Cards?
2) What format type of the SD card?
Best Regards
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@Solla-topee Hello, the problem remains after check instructions of the link you provided. Here is the log of h2testw:
Warning: Only 30229 of 30230 MByte tested.
Test finished without errors.
You can now delete the test files *.h2w or verify them again.
Writing speed: 9.35 MByte/s
Reading speed: 16.6 MByte/s
H2testw v1.4
Warning: Only 30229 of 30230 MByte tested.
Test finished without errors.
Reading speed: 16.6 MByte/s
H2testw v1.4
Still need help! Thanks
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@Solla-topee the format type is FAT32.
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If you have the other SD card that is not the LEXAR 633X MicroSDHC UHS-I C10 32 GB, please insert it into the camera and check if it will work.
According to our experience, the SanDisk SD card usually works fine with the Tapo Camera, we do suggest you try this brand if you have one.
Best Regards
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@Solla-topee Just tried a 64 gb sandisk sd card, same error...still need help
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Hi,
We have reported the issue to the support engineers, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards
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@Solla-topee Perfect thanks, just received the notify e-mail.
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