Hs100s will not connect to my WiFi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Hs100s will not connect to my WiFi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hs100s will not connect to my WiFi
Hs100s will not connect to my WiFi
2023-01-24 12:42:49
Model: HS100  
Hardware Version: V4
Firmware Version:

I found the below thread but even after reading it and checking my Routers are set to WPA2/PSK ONLY mode they still will not connect.

 

HS100 won't connect to my WiFi - TP-Link Community

 

they used to work, then my ISP replaced my router which enforced WiFi network password complexity requirements so i had to change the password.

I have 4 x HS100s and 2 of them i managed to get connected to the WiFi with newer password successfully (these two appear to be hardware version v2.1), the other 2 will not reconnect (these to appear to be hardware version v4.1 according to the label on the back)

 

So if anyone has any ideas i would be very grateful

Thanks

Pedro

 

 

  0      
  0      
#1
Options
6 Reply
Re:Hs100s will not connect to my WiFi
2023-01-25 03:14:28

  @PeddersMeister 

Thank you for reaching out to the community.

If the kasa setup failed, please check if some tips here failed

What should I do if I fail to configure the Kasa device?

 

If the kasa failed to connect to Wi-Fi network after you putting in Wi-Fi password.

Please ensure the Wi-Fi password is correct, try to connect to 2.4Ghz Wi-Fi ( use a different SSID for 5G temporarily  )

  0  
  0  
#2
Options
Re:Hs100s will not connect to my WiFi
2023-01-26 09:56:24

  @Solla-topee 

Hi thanks for that

 

I disabled my 5g wireless and renamed it so it has no choice but to use 2.4, however it's still not working

 

  • I go to add a device
  • it scans
  • it finds them both
  • i select either of them 
  • it says connect, so i do, it sits there and the blue circle goes round and round for a few minutes
  • eventually i get a "Unable to Connect to your Smart Plug WiFi, 1 try closer to the plug, 2 try restarting the plug, 3 turn off vpn"

 

  1. I have tried both plugs, restarted them multiple times
  2. I've tried sitting next to the plug
  3. I do not use VPN

 

I have tried using 2 different phones

 

sadsad

 

  3  
  3  
#3
Options
Re:Hs100s will not connect to my WiFi
2023-01-30 03:30:57

Hi   @PeddersMeister 

May I know the model of and Andriod/IOS version of the phone that you have used?  Can you share a photo of the error message or 

When the app reports error, please confirm the phone has an IP address when connected to kasa Smart Plug's Wifi SSID. 

How to find IP address on your devices

I will sharewith you an app by PM, please check if that helps. 

 

  0  
  0  
#4
Options
Re:Hs100s will not connect to my WiFi
2023-01-30 08:59:23 - last edited 2023-01-30 17:26:54

  @Solla-topee 

Hi my main phone is a Google Pixel 6 Pro in android 13 however I have also tried on my old HUAWEI Honor 10 on android 10

This is the error 

 

My phone is connected to the plug too

Many thanks Peter

 

App Logs also attached

 

File:
Kasa_Android_3.1.3.1130_2023-01-30_09-21-26-994.txt.zipDownload
  0  
  0  
#5
Options
Re:Hs100s will not connect to my WiFi
2023-01-31 11:12:49

Good day  @PeddersMeister 

thank you very much for all the case details.

 I escalated your case with support email TKID230153279, and our senior engineer will help further, please check your inbox.

You can also check if there is any Lookout, or AdGuard  or any ISP security app, try to turn that off temporarily 

  0  
  0  
#6
Options
Re:Hs100s will not connect to my WiFi
2023-01-31 11:30:24

  @Solla-topee thanks for that, no i do not run Lookout, or AdGuard im not aware of any other software

I look forward to a response

Regards

PEter

  3  
  3  
#7
Options