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Persistent connect issue with tapo bulb L530E and P110

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Persistent connect issue with tapo bulb L530E and P110

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AlexCas

2023-01-13 10:46:14

Posts: 4

Helpful: 0

Solutions: 0

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Registered: 2023-01-13

Persistent connect issue with tapo bulb L530E and P110

2023-01-13 10:46:14

Model: Tapo L530E Tapo P110

Hardware Version: V2

Firmware Version: 1.0.9 Build 220526 Rel. 203202

Dear Support,

i encountered a frustrating connect issue with two different Tapo Device:

Smart Plugin Tapo P110

HW version 1.0
Firmware version 1.1.6

Tapo L530E

HW version 2.0
Firmware version 1.0.9 Build 220526 Rel. 203202

Both device are updated to last available Firmware for Italy.

Randomly, device are not available on Tapo App and to reconnect again i must reboot my router. I use Vodafone Station FWA Router and i can observed that device result connected to router but result not available on Tapo App.

Is there a solution for this issue? I notice that more user reported the same problem but i cannot found any proposed solution. Is there debug mode available for expert user (or log mode) to identify connection issue?

Can you help me?

Regards,

Alex

3 Reply

Solla-topee

2023-02-03 02:23:03 - last edited 2023-02-03 02:23:33

Posts: 13254

Helpful: 2280

Solutions: 1893

Stories: 8

Registered: 2020-05-19

Re:Persistent connect issue with tapo bulb L530E and P110

2023-02-03 02:23:03 - last edited 2023-02-03 02:23:33

Hi @AlexCas

sorry for the delayed response, do you mean the device goes offline or greyed out in the app ?If so, please try some tips that helps with stability

What should I do if my Tapo smart devices (smart plug, smart lighting) keeps losing connection or going Offline?

It's important to ensure that smart device receives strong Wifi signal, you can also fix the a 2.4Ghz wifi channel or try a Guest Wifi network and see if that makes any difference.

If still the same, can you share a photo of the error in the app, please also check my PM to help collect the APP log when issue happens, thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

AlexCas

LV1

2023-06-14 22:42:59

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-01-13

Re:Persistent connect issue with tapo bulb L530E and P110

2023-06-14 22:42:59

Hi @Solla-topee, thank for reply.

I change my router and i confirm that with Vodafone router (i'm in Italy) there is a problem with the mesh network (2GHz and 5GHz meshing in single network SID).

Actually i changed my Internet Provider and i'm finally can use this without a problem.

Thanks

Alex

Solla-topee

2023-06-15 10:53:51

Posts: 13254

Helpful: 2280

Solutions: 1893

Stories: 8

Registered: 2020-05-19

Re:Persistent connect issue with tapo bulb L530E and P110

2023-06-15 10:53:51

Hi @AlexCas
Glad to hear that your problem is solved, and please enjoy the internet with your devices. :)

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Persistent connect issue with tapo bulb L530E and P110

Persistent connect issue with tapo bulb L530E and P110

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