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C420S2: Green bar along the top in 720p viewing mode - live and recorded

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C420S2: Green bar along the top in 720p viewing mode - live and recorded

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

dave_Kent

2022-12-15 14:43:49 - last edited 2023-01-13 08:31:05

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Registered: 2020-08-22

C420S2: Green bar along the top in 720p viewing mode - live and recorded

2022-12-15 14:43:49 - last edited 2023-01-13 08:31:05

Tags: #Live View

Model: Tapo C420S2

Hardware Version: V1

Firmware Version: 1.2.0

Two cameras on my setup - both show a green bar across the top of the image in 720p mode, but fine in 2K QHD. See attached screenshot. This applies in both live stream, and recorded video.

1 Accepted Solution

Wayne-TP

2023-01-12 09:46:04 - last edited 2023-01-13 08:31:05

Posts: 3618

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Registered: 2020-06-23

Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded-Solution

2023-01-12 09:46:04 - last edited 2023-01-13 08:31:05

Hi @Sput

Thank you for the feedback. This problem seems similar as the issue reported here, which already has a solution. You can try to test the APP and let us know if it helps.

Re:Tapo Camera c200 showing greenish live -Solution

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Recommended Solution

5 Reply

Wayne-TP

2022-12-16 13:10:26

Posts: 3618

Helpful: 668

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Registered: 2020-06-23

Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded

2022-12-16 13:10:26

Hi @dave_Kent

Thank you for the feedback. May i know if you have updated the Tapo APP or your phone's system version recently?

This issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, Thank you!

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

Sput

LV1

2023-01-10 13:43:54

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Registered: 2023-01-10

Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded

2023-01-10 13:43:54

@Wayne-TP

I have a trio of TP Link cameras which are giving a similar Green bar to the top of the camera, when using Android Devices to view, is there a software update or firmware update being developed to resolve the problem?

Thanks

dave_Kent

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2023-01-10 13:49:21

Posts: 6

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Registered: 2020-08-22

Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded

2023-01-10 13:49:21

I've been running a trial version of the app which solves the problem. Not sure when it's due to go GA on the Play/Apple stores though.

Wayne-TP

2023-01-12 09:46:04 - last edited 2023-01-13 08:31:05

Posts: 3618

Helpful: 668

Solutions: 1020

Stories: 12

Registered: 2020-06-23

Re:C420S2: Green bar along the top in 720p viewing mode - live and recorded-Solution

2023-01-12 09:46:04 - last edited 2023-01-13 08:31:05

Hi @Sput

Thank you for the feedback. This problem seems similar as the issue reported here, which already has a solution. You can try to test the APP and let us know if it helps.

Re:Tapo Camera c200 showing greenish live -Solution

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

C420S2: Green bar along the top in 720p viewing mode - live and recorded

C420S2: Green bar along the top in 720p viewing mode - live and recorded

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