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missing activity recording

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missing activity recording

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

missing activity recording

2022-12-08 21:35:27

Posts: 3

Helpful: 0

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Registered: 2022-12-08

missing activity recording

2022-12-08 21:35:27

Model: KC410S

Hardware Version: V1

Firmware Version: 2.3.14

I am receiving notifications that motion and persons are detected. But when I go to the app, the message is that no activity has been detected in the past three hours. This is a new problem. For the past two days ( the first two days of operation) I have been able to see the activity recorded. I changed no settings from yesterday to today. This is also happening on a Spot cam. I am able to view the cameras live. both are subscribed to Kasa Care cloud recording.

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#1

4 Reply

LV1

2022-12-09 01:51:05

Posts: 3

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Registered: 2022-12-08

Re:missing activity recording

2022-12-09 01:51:05

@PhilipR Now tonight, magically, recordings have returned for me. Did they return for you?

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#3

2022-12-09 01:54:55

Posts: 13344

Helpful: 2296

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:missing activity recording

2022-12-09 01:54:55

Hello everyone,

thank you very much for bringing this to our attention and sharing valuable feedback.

We replied and will keep you updated on the below thread

[In Progress] Im getting notifications but no video in activity

Appreciated for your time and patience while the team is looking into it, thank you!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#4

LV1

2022-12-10 17:53:59

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Registered: 2022-12-08

Re:missing activity recording

2022-12-10 17:53:59

@PhilipR @friarj and now the problem returns of no recordings in the activity center even though the camera does notify of motion detected.

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#6

2022-12-12 00:54:04

Posts: 13344

Helpful: 2296

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:missing activity recording

2022-12-12 00:54:04

If the camera does not have activity or does not have notifications, here are some tips for you

Try to reboot your camera
Confirm the camera is online remotely when phone is on the mobile data
Make sure the Motion Detection is Enabled for the camera

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#7