The latest app has left my plugs and switches useless

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The latest app has left my plugs and switches useless

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
The latest app has left my plugs and switches useless
The latest app has left my plugs and switches useless
2022-12-08 19:21:12
Model: HS105  
Hardware Version: V1
Firmware Version: 1.5.6

Okay, I have 4 of the HS105s and 2 of the switches HS200s(2.0, 1.5.7)

I have tried everything to get them to show up on the app and function by command. Nothing has worked. They have maintained the schedules that I built for them BUT when I bring up the app, NEVER have all 6 of them shown that they were on-line! I have control of my router and my router shows all 6 of them connected with great connection speeds.

I get all kinds of messages, the most common one is that I have not set them up for remote access. YES, I have! No method to this madness being displayed by this app. Everything was working great up until the last 2/3 updates to the app. I have tried the app on Android 8, 10, 11 and 13, with differing results on all of them! I have tried Alexa and it shows the same "inconsistent results" as the app shows, so it is NOT the Alexa app not working.

KASA has to do something or pull the plug on these products because use can not use them with any consistency.

They worked great once upon a time(fairy tale), BUT now, realty has set in.

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#1
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Re:The latest app has left my plugs and switches useless
2022-12-09 03:30:21

  Hello @WinterPeg007 

 

Thank you for reaching out to the community and providing the detailed description!

Can you share a video clip of the phenomena with us here so we could better understand the issue you reported. 

 

We may have a solution for you and would like to share with you via support email , please check your email inbox later thank you!

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#2
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Re:The latest app has left my plugs and switches useless
2022-12-09 05:09:50
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#3
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Re:The latest app has left my plugs and switches useless
2022-12-09 06:00:21

  @WinterPeg007 Those screen shots are all taken one after another as I open, then shut down the app. Different plugs/switches show up, some on, some NOT but never representing exactly what the plugs/switches are doing. 

In the mornings, when I assume there is minimal load on the TP-Link servers, I get some of the switches/plugs showing ON and NOTHING is actually on.

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#4
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Re:The latest app has left my plugs and switches useless
2022-12-09 15:44:27
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#5
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Re:The latest app has left my plugs and switches useless
2022-12-09 15:45:53
The previous screenshot shows 2 plugs on BUT they are off in the house!
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#6
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Re:The latest app has left my plugs and switches useless
2022-12-09 15:49:29

WinterPeg007 wrote

  @WinterPeg007 the master bedroom has now lost connection. My router shows it connected 

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#7
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Re:The latest app has left my plugs and switches useless
2022-12-09 15:54:24

  @WinterPeg007 it says remote not on but it is.

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#8
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Re:The latest app has left my plugs and switches useless
2022-12-09 15:55:17
And there is no where to turn it on for remote access
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#9
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Re:The latest app has left my plugs and switches useless
2022-12-13 01:29:03

Hello   @WinterPeg007 

Thank you very much for the screenshot and apologize for the late reply . 

We share with you an APP on support email TKID221222471.Feel free to let us know if the app works better or solve the problem for you, thank you. 

 

FYI: The latest Android Kasa app 3.1.3 has been rolled out but only to a small group of users first, you can check if the new version is available in the Googleplay later after 1-2 weeks. 

 

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#10
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