Camera live or recording blurred

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Camera live or recording blurred

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SinghalAkash

2022-10-08 14:09:10

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Registered: 2022-10-08

Camera live or recording blurred

2022-10-08 14:09:10

Tags: #Live View

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.1

I bought this in August and after almost two months its started to show blurred screen in both modes day and night. I tried reset it, tried removing memory card, nothing works. Is there a way to resolve this, attaching an screenshot of current recording.

File:

Blurred Screen.jpgDownload

1 Reply

Solla-topee

2022-10-17 09:03:09 - last edited 2022-10-17 09:21:07

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Registered: 2020-05-19

Re:Camera live or recording blurred

2022-10-17 09:03:09 - last edited 2022-10-17 09:21:07

Hello @SinghalAkash

Thank you for reaching out to us.

Make sure the Lens of camera is clean
You may gently shake the camera and see if the live view looks fine.

If still the same, can you attach a photo of live view in the Daymode for us to take a further look at it.

Please share the MAC address and SN number with us via private message.

As we may need check the warranty, may I know which country are you located in, thanks.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Camera live or recording blurred

Camera live or recording blurred

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