@CuriousJay 

If the motion tracking stopped working, you could try some tips here

• Reboot camera 
• Confirm the camera is Online and can be accessed remotely when the phone is on LTE mobile data or on an outside network. Otherwise, you could try to reset the camera and reinstall it
• Confirm Motion Tracking & Motion Detection are  enabled : Tapo APP> Camera settings > Detection & Alerts> Motion tracking and Motion Detection should be ON
• Please make sure the motion has been detected on the camera and you should receive notification or see motion triggered video clips in Playback. Otherwise please try some tips here Motion Detection Is Not Working On TP-Link Camera

Can you help provide information here that could help analyze and  solve the issue

Please help save the camera log  How to Get the Log of Tapo Camera

1)    a video clip of movement.  Use phone to record a video or use Tapo APP to manually record the video clip of motion
2)    a photo of Playback timeline showing the motion was detected as at that time
3)    a photo of camera Motion tracking setting
4)    MAC address of camera (please share via private message) Thank you
 

  Hello @CuriousJay 

Thank you for your fast reply and the case details , we created a support email TKID220914441 for your case, please check your email inbox.

You could try to attach the video in that email, or create a video shared link via Googledrive Onedrive etc and paste the URL in the email or via PM, thank you. 

  Hello @CuriousJay 

May Iknow did you receive the support email ? I noticed in the TKID220914441 support email, our engineer ask for the log of camera .

Can you help reproduce the problem and collect the camera log, you could share the log file with us via support email & forum here. 

How to Get the Log of Tapo Camera

Thanks in advance.