Tapo C100 connects only locally

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Tapo C100 connects only locally

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Day52

2022-09-10 20:26:41

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Tapo C100 connects only locally

2022-09-10 20:26:41

Model: Tapo C100

Hardware Version: V2

Firmware Version: 1.1.14

Hi! i cant connect my Tapo C100 camera through Internet in my smartphone but only locally. I have tried everything related i read on this forum but still cant fix the problem.

My router is ZTE H288A and i am using 2.4Ghz Wi-Fi. My smartphone is Xiaomi Redmi 6A and it runs Android Version. The Tapo app is up to date. I deleted the Wi-Fi network and tried it all over from the beginning. It connected again only locally. The router's wireless security is WPA2-PSK. Changed into a different Wi-Fi Channel. I removed Firewall and checked out the parental control settings. Still the problem persists.

The Camera's Date is always wrong. But i read that its solely because i cant connect it to Internet. Any suggestions how to fix the problem?

1 Reply

Solla-topee

2022-09-13 00:53:22 - last edited 2022-09-13 00:53:43

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Re:Tapo C100 connects only locally

2022-09-13 00:53:22 - last edited 2022-09-13 00:53:43

@Day52

It's good to know you have tried some tips in the forum, you could try some tips here, if still the same, please help collect the camera log to analyze the issue, thank you

What should I do if I can't view the Tapo camera?- Case 2 Cannot view the camera remotely (offline)
The camera ' local only' could be due to the e request of camera has been blocked to the camera, you could check adjust firewall settings on router & modem
Try to change router DNS settings to 8.8.8.8, reboot camera and see if that makes any difference.
Try to connect camera to a Guest Wi-Fi network or a mobile hotspot Wi-Fi and see you could view camera remotely?
Try a different mobile device and see if it's related to certain phone or SIM card provider

If the same, can I know the model of router and network map. e.g. ISP XX router Archer C7<Wireless>tapo C200.

Please help collect the camera log and share the log file with us. How to Get the Log of Tapo Camera? Thank you.

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Tapo C100 connects only locally

Tapo C100 connects only locally

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