New firmware detection bug !

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New firmware detection bug !

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New firmware detection bug !
New firmware detection bug !
2022-08-26 12:30:13 - last edited 2022-09-02 01:30:36
Model: Tapo C320WS  
Hardware Version:
Firmware Version:

Hello !

 

There's a bug in firmware detection for C320WS.

 

I have 5 cameras on 1.1.20 firmware.

 

One of them ask to update to firmware 1.1.21, 4 of them say my firmware is up to date.

 

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Re:New firmware detection bug !-Solution
2022-08-31 03:31:58 - last edited 2022-09-02 01:30:36

 Hello  @umekita3kichi  @jvachez 

Tapo device firmware are gradually released to Tapo users, not all in once, so you may find that some cameras receives an update while some camera doesn't, this is common.   It is recommended to wait for some time  like a some weeks before the firmware has been pushed to more Tapo cameras and update firmware  for camera later in the APP. 

How to update firmware of Tapo cameras in Tapo app

If you still did not get this update after a few weeks, try to factory reset and camera reinstall the camera,  usually smart device will receive the latest firmware in Tapo APP at the end of setup process. Hope this helps. 

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Re:New firmware detection bug !
2022-08-29 02:05:15 - last edited 2022-08-31 03:36:18

 

Updated answer: 

This is due to the firmware were rolled out gradually, not all the cameras will get the latest firmware in once, it is recommended to wait for sometime until the firmware is finally push to that cameras. 

 

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#2
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Re:New firmware detection bug !
2022-08-30 09:17:40

こんにちは  @ソラトーピー  

 

私も C320WSを2台所有していますが、@jvachez さんと同様に1台はファームウェアバージョンが1.1.21にアップデート出来ましたが、もう1台はいつまで経っても

「ファームウェアーは既に最新です」と表示され、1.1.20からアップデートが出来ません。

この2台は同時に購入したもので、ハードウェアバージョンはともに1.0です。

また、この両機は同じネットワーク内に接続されています。

この現象は何故なのでしょうか?

ご確認をお願いします。

Solla-topee wrote

Hello   @jvachez 

You may some case details when reporting an issue or bug so we could take a further look at it, thanks. 

Below are some FAQs for camera motion defection feature & troubleshooting that you may found helpful. 

How to use motion detection function of my Tapo camera in Tapo app

Motion Detection Is Not Working On TP-Link Camera

 

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#3
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Re:New firmware detection bug !-Solution
2022-08-31 03:31:58 - last edited 2022-09-02 01:30:36

 Hello  @umekita3kichi  @jvachez 

Tapo device firmware are gradually released to Tapo users, not all in once, so you may find that some cameras receives an update while some camera doesn't, this is common.   It is recommended to wait for some time  like a some weeks before the firmware has been pushed to more Tapo cameras and update firmware  for camera later in the APP. 

How to update firmware of Tapo cameras in Tapo app

If you still did not get this update after a few weeks, try to factory reset and camera reinstall the camera,  usually smart device will receive the latest firmware in Tapo APP at the end of setup process. Hope this helps. 

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#4
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