alarm turns on by itsself

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alarm turns on by itsself

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alarm turns on by itsself
alarm turns on by itsself
2022-07-15 08:35:57
Model: Tapo C310  
Hardware Version:
Firmware Version:

i have set the alarm to off in tapo care as i dont want any alarm sound to be produced. however today i checked and the alarm set itself on on its own how can i disable alarm permanently

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Re:alarm turns on by itsself
2022-07-18 07:25:09

Hello   @chaijen 

It is recommended to double-check if Alarm settings has been turned off 

  • Tapo APP ->below camera  Live view page-> Alarm> toggle it OFF, and it should show ' Alarm off' 
  • Double-check the Home/ Away  settings and see if the Alarm is ON in Home or Away Mode and the camera is in the Home/Away mode? 
  • Ensure device firmware & Tapo APP are both up to date

If still the same, please take a photo of the Alarm settings when Alarm goes off and share a photo here.

Please share the MAC address of camera with us via private message, if possible, try to enable Diagnose mode for camera and help collect the log, thank you. 

How to Get the Log of Tapo Camera

 

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