@Solla-topee 

I have seen this exact response to several similar complaints. However, I have not seen any evidence that you have tried to recreate any of these problems in a lab environment. With that said, all four of my cameras are permanently mounted and I am not willing to extract all four legitimate sd cards and test them under the suggestion they might be fake. I have attached an image of the sd cards in question and they are the best legitimate 32 gb camera sd cards that money can buy.

I have four KC401 cameras:

My hardware versions are all V1

My firmware versions are all 2.3.13

My Kasa app version is 2.38.0 build 1066

Also, since my cameras are permanently mounted, I am not willing to demount them to try and secure the SNs for all four cameras. Moreover, I see no practical reason for you to request my Mac addresses unless you explain why you need them.

In summary, you have had many complaints about problems related to sd card recordings and they all mention things like "spinning circles when trying to view them" or "recording thumbnails shown but recordings are not available for viewing", etc.

In any event, I just ordered three more San Disk 32 gb Max Endurance sd cards just in case I need to replace them prematurely due to excessive reformatting.

I would love to see your company take these complaints more seriously but until that time I will keep reformatting as needed.

  OK, here are two snapshots of the failure. As stated previously, when the memory gets too low, the camera either stops recording or the newest recordings become unavailable for viewing:

 OK, I did some research on this issue and I am going to guess it has something to do with the cameras loop recording timer settings. I noticed that many dash cams stop recording when the sd card gets near full and the solution is to lower the loop recorder timer setting. Also, I notice other security cameras have a 12 second maximum recording timer for events that get recorded directly to an sd card. Now, this may be to encourage people to subscribe to their cloud service but it could also be related to sd card looping and overwriting previous recordings. In summary, I am not sure how your detection recordings are flagged (by thumbnails) on your 24/7 continuous recording; however, this looping could be a problem if it runs into one big 24/7 recording and tries to overwrite it? Maybe you need to insert a few periodic breaks in the 24/7 recording to make it more manageable when it comes time to be overwritten?

  @Solla-topee Hello again,

The four cameras are permanently mounted with screws into walls and other surfaces.

I will not demount them to try and obtain the SNs.

The San Disk 32GD Max Endurance cards are the premiere series of camera cards.

They are touted to last 3 to 15 years.

All four KC401 cameras, with these premiere camera cards installed, react the same way, and all four cards cannot be defective IMHO.

I will not remove and test all four cards as you suggested.

Suggestion: Why don't you buy a few San Disk 32 GB Max Endurance SD cards, and test them yourself?

I don't believe you will do anything productive with the Mac addresses (alone); therefore I will not provide them.

And, most importantly, others are reporting similar situations and that should be enough to stimulate your support group into some remedial action.

In summary, I will keep reformatting with the hopes your support group may (someday) take these reports seriously and provide a firmware fix for this annoying issue.

Regards,

moto

OK, I will do the card test and send the results when they are completed; however, I do not have the proper card reader to do the test right now so I had to order a new one from Amazon.com. It should arrive in about one week:

  @Solla-topee I am having a similar problem when the SD card is getting full. I have SanDisk 256GB Ultra micro SDXC in a Kasa 4mp security Outdoor camera. When the card gets full I have to reformat in order to be able to view past recordings. There is definitely a bug in the software that is causing this problem.  A fix would be much appreciated.