C200 functioning ok, but cloud storage "network unstable" error
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All functions working correctly, but unable to view any more than the 3 preview videos on the cloud storage.
When I click to view all cloud videos I receive "network unstable" message.
Connection to 2.4 is strong -39 RSSI
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Hello @CWil
Thank you for your feedback.
Please help collect the log after error occurs ( sent you a tool to collect log by private message )
- Confirm tapo APP and camera firmware are both up to date
- If connect phone the home wifi network and see if you could view cloud videos
- If use LTE mobile data or connect to a different wifi network like office wifi, could you view cloud video
May i know the model of phone and its Andriod or IOS version, tapo APP version
the model of router and network topoogy.e.g. ISP XX --Arcfher C7 router <Wireless>tapo c200 camerara. , thank you.
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Firmware up to date
Samsung S20
Firmware on phone and C200 up to date
Error still present on WiFi and mobile network
I have had no issues prior to this, the error has started after months of usage
Thanks
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Hello @CWil
thank you for more case details, I sent you a tool to collect the log, please check my private message~
To better assist with your case, I would also create a support email, please check your inbox for TKID220322675 support email
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