Failed to recieve ip address
Failed to recieve ip address
After so many months last night both cameras went offline.
Much climbing up and down of ladders later, and many hard resets later.
Failed to recieve ip address? Nothing to my knowledge has changed with router settings etc.
The issue is obviously with tplink tapo.
I need an easy fix as changing router settings is a big NONO.
It was easy to set up the first time, clearly an issue that tapo needs to fix quick.
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What kind of joke company is tapo tp link?
I got an email from Ryan Long senior engineer support team
well i just got a message from my postmaster that my reply was not delivered because the email provider rejected it.
Joke of a company
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@reset-button thank you very much for more detailed information, that's very helpful.
So far it seems that Tapo C310 has connected to router Wi-Fi but failed to get cloud service, this is usually related to router or ISP set up and requires some further debug. I will share this information with our seniors and get back to you later.
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YES YES YES as in my first post,connects to wifi,then fails to receive ip address. WE have already established this weeks ago.BUT IT SEEMS YOU FAILED TO READ IT EACH AND EVERY TIME I HAVE REPEATED MYSELF.
cloud service.........i dont have it,i dont use it,i have seen the adverts,i have no interest in cloud.i never set up the cloud,as i dont want it.
This is not a router/isp set up issue.the router/isp was set up a very long time ago,it has never been altered.
the cameras had been set up months ago,they had been working for months.then they stopped working.I repeat no changes to router/isp have ever been changed not never.So it is not a router/isp issue lets get that clear.
Please @Solla-topee you are only making the situation here worse DO NOT REPLY
im done repeating myself over and over, i have nothing further to say to you
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Hello @reset-button
I shared the information you provided with our seniors, and they will contact you directly through Outlook email. Kindly keep an eye in your inbox. Hope they can help sort it out for you.
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I provided details to Ryan Long.
Have heard nothing.
My 2 c410 are still not working,c100,c200 15 plugs and 9 bulbs are working fine.
I have still heard nothing from Ryan, has been well over a month now.
Am i to assume that i have just bought 2 of the most expensive dummy security camera?
Ryan Long please reply
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