Hello@Yorkishire
May I know did you bind the camera to the email address that registered on forum, if so, the camera is currently Offline from cloud.
Please connect phone to Home Wi-Fi network and see if you could access the Camera on Tapo APP?
- If not, camera might disconnect from home Wi-Fi network, try to factory reset camera and set it up from scratch
How to reset my Tapo camera
- If you could access camera under home Wi-Fi network, but not remotely by LTE mobile data or non-local wifi network, try some suggestions in guide here
- Reboot camera
- Change router's DNS to 8.8.8.8/ 8.8.4.4
- Check router firewall log/ settings, and see if any tplink doamin or related request has been blocked by router.
- Make sure camera is connected to router directly, not through other AP or Range extenders
- Make sure tapo firmware in tapo app and tapo APP version are both up to date
- Check if there is any Advanced settings on router like access control/ parental control/ Mac Filtering settings may affect the camera
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Can I know the Led status on Tapo camera right now, what is the model of Wi-Fi router? Does camera connect to router directly or through extender?
Can you share the Mac address of camera to us via private message?Thank you.