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Tapo C200 fails to pair on 2 different networks

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Tapo C200 fails to pair on 2 different networks

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

acesxi

2022-01-21 02:22:14

Posts: 8

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Registered: 2020-07-10

Tapo C200 fails to pair on 2 different networks

2022-01-21 02:22:14

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.1.16

I have 4x Tapo C200 at home and recently 1 of them suddenly became offline for unknown reasons (there were no changes or anything made on my network).

What I did was try to factory reset the C200 and tried to re-connect it to the network but when the camera says "Connecting to Wifi" it just ends there, and on my TAPO APP, after a few minutes, I just says failed to pair. I tried factory resetting again, still the same issue.

Thinking it has something to do with our network, I then went to our store (I also have a Tapo C200 there and a different router/ISP setup), then factory resetted the faulty C200, tried to reconnect - same issue and I can now confirm that the camera itself has a problem.

I tried using a new Tapo account but still same issue. I did however encounter that it can be "locally managed" only.

Is there any way it can still be fixed?

3 Reply

Solla-topee

2022-01-29 03:44:53 - last edited 2022-01-29 03:52:04

Posts: 13344

Helpful: 2299

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Registered: 2020-05-19

Re:Tapo C200 fails to pair on 2 different networks

2022-01-29 03:44:53 - last edited 2022-01-29 03:52:04

Hello @acesxi

sorry for the late response, may I know were you able to set up the camera?

We have a troubleshooting guide here and you could try some suggestions there:

What should I do if I fail to configure Tapo Camera?

If camera shows local only, please try some tips here :

Reboot camera
Change router's DNS to 8.8.8.8/ 8.8.4.4
Check router firewall log/ settings, and see if any tplink domain or related request has been blocked by router.
Make sure camera is connected to router directly, not through other AP or Range extenders
Make sure tapo firmware in tapo app and tapo APP version are both up to date
Check if there is any Advanced settings on router like access control/ parental control/ Mac Filtering settings may affect the camera

If camera failed to connect to Wi-Fi, please check the camera Led status, it is red or flashing green?May I know the model of router, does camera connect to router WiFi directly or through extender?

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

acesxi

LV1

2022-01-31 03:07:54

Posts: 8

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Registered: 2020-07-10

Re:Tapo C200 fails to pair on 2 different networks

2022-01-31 03:07:54

hi @Solla-topee as mentioned on my post:

1. I have 4pcs Tapo C200 installed on our home, 1 of them became offline and even after several factory reset attempts it does not connect to the wifi anymore
2. I went to our store (different router and ISP) which has also an existing C200

Any other configuration I can try aside from the ones you've mentioned? I already did the basic troubleshooting guide mentioned or could this be a hardware failure?

Solla-topee

2022-03-08 06:01:18 - last edited 2022-03-08 06:04:18

Posts: 13344

Helpful: 2299

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Tapo C200 fails to pair on 2 different networks

2022-03-08 06:01:18 - last edited 2022-03-08 06:04:18

Hello @acesxi

Sorry I overlooked your case, ' failed to pair ' could be related to the network environment, you could try to connect camera to a mobile hotspot Wi-Fi network and see if camera could connect it. Consider you have tried different routers & ISPs(store Wi-Fi), you could contact retailer to check device warranty first.

Further, troubleshooting requires some debug , if you still have the same concern, please let me know or send a private message, thank you

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Tapo C200 fails to pair on 2 different networks

Tapo C200 fails to pair on 2 different networks

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