KL430E not controlled, the attached KL430 is

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KL430E not controlled, the attached KL430 is

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KL430E not controlled, the attached KL430 is
KL430E not controlled, the attached KL430 is
2022-01-14 20:25:32
Model: KL430  
Hardware Version: V2
Firmware Version: 1.0.9

I have a KL430 with 2 KL430Es attached. The KL430 works perfectly but the 2 extensions simply cycle through colours and only respond to the app when I turn the power off. 

 

I have the exact same set up on the other side of my room which works so I'm not sure what I am doing wrong. 

 

Anyone able to help?

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Re:KL430E not controlled, the attached KL430 is
2022-01-17 01:16:06

Hello @Jay12F 

 

Thank you for your feedback. Can you help describe  how KL430E the extension part 'cycle through colours ' in details and help attach a video of it? Thank you

 

1. Try a factory reset on power strip and see if that fix the issue: 

How to reset TP-Link Kasa smart light strip?

2. Try to test 1* KL430E at a time with the KL430 and see if that happen with both KL430E when test separately. 

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Re:KL430E not controlled, the attached KL430 is
2022-01-18 19:01:51

@Solla-topee 

 

Thanks for replying. 

 

Tried multiple factory resets without effect. I have attached a video where you can see the left hand side is flashing and the right is remaining white. I have the same set up on the opposite side of the room and it is working well. 

 

I haven't tested each segment individually as it is recessed and glued down in a track so is a pain to get to but I will if there is no other way. 

 

Thanks again. Much appreciated. 

 

 

 

 

File:
uncontrollable KL430.mp4Download
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