Motion detection has been downgraded

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Motion detection has been downgraded

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Motion detection has been downgraded
Motion detection has been downgraded
2022-01-02 22:42:58
Model: Tapo C200  
Hardware Version:
Firmware Version: 2.4.49

Hey, since you've marketed cloud option, Ive noticed motion detection has been downgraded. Misses events at random and at the highest sensitivity, it's still poor.. Obviously you want everyone to subscribe.  Worked fine before and now ....no longer. Fix it hey !

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Re:Motion detection has been downgraded
2022-01-04 01:46:32 - last edited 2022-01-04 06:25:25

Hello @Vich 

 

Do you mean tapo Camera 1) or motion detection is not triggered Or 2)  stop recording motion detection clips into SD card Or ) Cloud videos does not record at certain time or 3)?

Did you recently subscribe Tapo care(free trial ) and issue start since that? Did you recently update firmware for Tapo camera? 

 

If Motion Detection stops into SD card/ Motion does not trigger the 

1. Check if camera Alarm goes off when motion detected
1. Please check Case 1to check Motion Detection settings first, make sure Activity Zone
https://community.tp-link.com/en/smart-home/forum/topic/271186

2. Double check Recording Schedule, Motion Detections/ Continuous recording should be selected(all time blocks are selected and green)

How to use motion detection function of my Tapo camera in Tapo app

3. Check if Tapo APP-Message box ( envelop icon) has any motion detection message?

4. Did you enablePerson Detection/ AI detection on camera?

 

Can you help confirm some information to help locate the issue

1>Mac address of camera ( please check private message)

2> When does the issue started, the time period camera does not record, please share a photo 

3>  If event is missing or not motion does not trigger , please you manually record a video clip and share a link with us, thank you


 

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