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TAPO C110 with problems

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TAPO C110 with problems

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

whiteface

2021-10-14 23:00:41

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2021-08-19

TAPO C110 with problems

2021-10-14 23:00:41

Model: Tapo C110

Hardware Version: V1

Firmware Version: 1.1.8

i have C200 which is amazing. works fine.

I bought C110 last week. Installed and everything is fine except one thing.

When i turn off my WIFI, it does not connect to WIFI again.

I put scheduled boot also it did not work. tried on many times.

Note: same wifi C200 works fine.

When i power cycle C110, works fine.

latest logs when WIFI is available:

[2021-10-15 05:30:06][40;31m[ERROR][0m[cloud-sdk]cloud_ip_list.c:61:cloud_ip_list_parse-- get addr info error, host:n-deventry-dcipc.tplinkcloud.com, serv:443, Name or service not known
[2021-10-15 05:30:06][40;31m[ERROR][0m[cloud-sdk]cloud_session.c:1384:cloud_session_connect_sef-- fail to parse the SEF domain:n-deventry-dcipc.tplinkcloud.com:443
[2021-10-15 05:30:06][40;31m[ERROR][0m[cloud-sdk]cloud_session.c:366:cloud_session_active_long_time-- fail to connect the SEF, result:-1
3,12620,47955457256,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12621,47955466501,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12622,47955476092,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:234(search_dns_cache) : dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:309(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
3,12623,47961337889,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12624,47961349977,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12625,47961359824,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:309(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[telemetry] telemetry_post_data(1076): state change, pause post data to cloud
3,12626,47967208083,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12627,47967217255,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12628,47967228194,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:309(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
3,12629,47973085570,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12630,47973100189,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12631,47973109950,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:309(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
3,12632,47978964397,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12633,47978973547,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12634,47978986925,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
3,12635,47984837568,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12636,47984848868,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12637,47984859014,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:234(search_dns_cache) : dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:288(do_resolve_hostname) : num of threads exceeds max num.
3,12638,47990709175,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12639,47990718718,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12640,47990728472,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:288(do_resolve_hostname) : num of threads exceeds max num.
3,12641,47996594603,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12642,47996606549,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12643,47996620601,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]dns.c:288(do_resolve_hostname) : num of threads exceeds max num.
3,12644,48002472296,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12645,48002488274,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12646,48002499726,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]
[41;37m[ERROR][0m[rtspd]dns.c:250(search_dns_cache) : rtsp-dcipc.tplinknbu.com's dns cache is empty.
[41;37m[ERROR][0m[rtspd]domain_cache.c:460(domain_cache_init_conn_req) : failed when resolving hostname(rtsp-dcipc.tplinknbu.com).
[41;37m[ERROR][0m[rtspd]dns.c:361(do_resolve_hostname) : getaddrinfo failed: -2; Name or service not known.
[41;37m[ERROR][0m[relayd]cookie.c:576(cookies_init_conn_req) : failed when resolving hostname(aps1-relay-dcipc.i.tplinknbu.com).
[41;37m[ERROR][0m[relayd]dns.c:288(do_resolve_hostname) : num of threads exceeds max num.
3,12647,48008369252,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 14 ++++++++
3,12648,48008386482,-;[atbm_log]:ieee80211_check_country_limit_scan_2_4G_chan : scan_n_channals = 13 ---------
3,12649,48008396048,-;[atbm_log]:probereq[ff:ff:ff:ff:ff:ff][60:a4:b7:7f:99:bb][ff:ff:ff:ff:ff:ff]

2 Reply

Solla-topee

2021-10-15 07:46:07

Posts: 13668

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:TAPO C110 with problems

2021-10-15 07:46:07

Hello@whiteface ,

Thank you for the log, the camera was scanning for wifi signals.

For' When i turn off my WIFI, it does not connect to WIFI again' Do you mean Tapo C100 camera could not reconnect to Wi-Fi by itself after router's Wi-Fi is switched off and back on? If that the case

Please Try a different Wi-Fi channel router, fix the 2.4Ghz channel. (you may download wifi analyzer app or software and scan select a less crowded channel)
Make sure the camera is receiving a good signal by checking the signal strength of the camera on the APP:

Kasa app-> Camera Device Settings-> tap name of the device ->signal strength ( tap on the Wi-Fi icon to see the value of the dBm/RSSI)
(-40d- 68dBm is good to average, less than -68dBm is relatively poor : relocate camera or router to get stronger signal)

Confirm Camera firmware and Tapo APP version are up-to-date

May I know the model of router, can you share a photo of the router Wireless settings ? Does camera connect to router directly or connect through extender or Mesh routers? Thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

whiteface

LV1

2021-10-15 08:32:43

Posts: 9

Helpful: 4

Solutions: 1

Stories: 0

Registered: 2021-08-19

Re:TAPO C110 with problems

2021-10-15 08:32:43

@Solla-topee

thank you for your reply.

wifi is fine. i am using unifi 6 lite and i have more than 40 devices including tapo c200 camera and tplink smart devices etc. i have tried auto channel, channel 1 3 5 7 9 11, result is same. signal is -50d

turn off access points, turn on. c110 does not connect again.

if i turn off, turn on c110, connects to wifi.

also scheduled reboot does not work. it does not reboot on scheduled time.

TAPO C110 with problems

TAPO C110 with problems

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