Watch without being on same network?

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Watch without being on same network?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Jazzyjazzy

2021-08-24 10:23:56 - last edited 2021-08-24 10:25:04

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Registered: 2021-08-24

Watch without being on same network?

2021-08-24 10:23:56 - last edited 2021-08-24 10:25:04

Model: Tapo C200

Hardware Version:

Firmware Version:

Hi. I can see the camera when my phone is connected to the same wifi as the camera, but the camera doesn't work when my phone turns off wifi or uses a different network. How do I get that to work?

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Solla-topee

2021-08-26 05:35:52 - last edited 2021-08-26 05:36:54

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Re:Watch without being on same network?

2021-08-26 05:35:52 - last edited 2021-08-26 05:36:54

@Jazzyjazzy Hello,

Here are some suggestions which you could give a try if camera is unreachable remotely.

Turn off or lower Modem/ router Firewall settings
Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
Change router's DNS to 8.8.8.8/ 8.8.4.4
Reboot camera
Make sure camera is connected to router directly, not through other AP or Range extenders
Try 3G /4Ghz mobile data or try a different outside WiFi

If the same problem, may I know the model of your router and your network topology? Please help collect the log of camera and share with us ,thanks~

How to get the logs of Tapo Camera:
https://www.tp-link.com/support/faq/3151/

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Watch without being on same network?

Watch without being on same network?

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